Office Manager-CBHC

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are currently seeking an Office Manager to support the daily operations of our Outpatient Services programs. What We Offer Operational Leadership – Oversee intake coordination, scheduling, and quality control while supporting clinical staff and referral sourcesTeam Supervision – Provide support and supervision to administrative staff and volunteersFacility Oversight – Ensure the office environment meets safety, licensure, and regulatory guidelinesSupportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and TeamworkComprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and moreCertified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience What You Will Do Coordinate intake processes and scheduling, verifying insurance and demographic informationMaintain accurate records, filing, and documentation in EHR systemsServe as liaison between clinic, billing staff, and site coordinatorsGreet visitors, direct calls, and support a welcoming office environmentSupervise administrative staff and document supervision per CARF guidelinesManage mail, correspondence, timecards, and office suppliesEnsure facility safety certifications, drills, and ADA compliance are currentProcess payments and complete required billing and authorization documentation Who You Are High School Diploma or GED requiredMinimum of 3 years of related office experience1 year of supervisory experience preferredBilingual (English/Spanish) preferredExcellent computer, communication, and organizational skillsComfortable working in a fast-paced, high-demand environment We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're organized, detail-oriented, and ready to bring your office management skills to a mission-driven organization, we'd love to hear from you. Salary Range: $50,000-$60,000