Office Manager

About the role

The Office Manager is the operational and administrative hub of the Topgolf venue. This role is responsible for Human Resources administration, payroll processing, hourly recruiting, financial controls, procurement, and compliance; ensuring the behind-the-scenes functions that keep the venue running are executed accurately and on time. The Office Manager also leads and develops a team of Admins, serves as the on-site liaison for Home Office HR and team members Relations, and partners with venue leadership to maintain a well-run, compliant, and people-first operation. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Responsibilities

• Own HR and Payroll Administration Function
• As the site liaison for Home Office HR and Team members Relations issues
• Ensure consistency with and compliance to federal and state employment regulations
• Administer HR and Payroll systems accurately and on time
• Process bi-weekly payroll with a high degree of accuracy
• Aid in new hire onboarding and create and maintain personnel files
• Administer Team members tips in accordance with venue policy
• Manage Financial Operations
• Provide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliations
• Process invoices for payment and follow up with vendors to ensure timely resolution
• Order office supplies and manage procurement within budgetary guidelines
• Support venue leadership in maximizing profit and revenue through accurate financial administration
• Lead and Develop the Admin Team
• Serve as the supervisor of a team of Admins in providing best-in-class internal service to the Topgolf team
• Coach and develop the admin team and drive Team members engagement
• Delegate tasks clearly and follow up to ensure timely and accurate completion
• Build a team culture rooted in professionalism, accuracy, and care for the people we serve
• Own Hourly Recruiting
• Manage the full hourly recruiting cycle — from job posting and sourcing to interview scheduling and offer processing
• Partner with department managers to understand staffing needs and prioritize open roles
• Maintain accurate and up-to-date job postings across all recruiting platforms
• Screen applicants, coordinate interviews, and ensure a professional and welcoming candidate experience
• Track recruiting activity, pipeline status, and time-to-fill metrics for venue leadership
• Support onboarding of new hourly Team members to ensure a smooth start from day one
• Support Venue Operations
• Perform additional operational duties as assigned by venue leadership
• Partner with department managers to resolve administrative and HR-related issues quickly

CORE COMPETENCIES FOR SUCCESS

• Ensures Accountability
• Holds self and others accountable to meet commitments
• Takes full ownership of HR, payroll, and financial processes — errors and missed deadlines are not acceptable
• Maintains the Admin team's performance and holds Team members accountable for accuracy and standards
• Follows through on every commitment to Team members, vendors, Home Office, and venue leadership
• Accepts responsibility for both successes and failures in own work without deflecting
• Communicates Effectively
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Serves as the clear and professional link between venue Team members and Home Office HR
• Adjusts communication style to suit Team members at all levels — from hourly team members to senior leadership
• Shares information and updates with the team proactively and keeps all relevant parties informed
• Builds Effective Teams
• Consistently meets payroll, financial, and administrative deadlines with accuracy and professionalism
• Drives the Admin team to deliver timely, high-quality support across all venue functions
• Shows determination when managing competing priorities, high-volume periods, or process changes
• Plans and Aligns
• Creates realistic schedules and workflows that keep administrative functions running on time
• Anticipates and minimizes bottlenecks in payroll cycles, onboarding, and vendor payment processes
• Aligns administrative priorities with the operational needs of the broader venue team
• Balances routine administrative work with time-sensitive compliance and financial responsibilities
• Grows from hardships and difficult experiences, including compliance issues or staffing challenges
• Manages crises and volatile situations such as payroll errors, HR escalations, and audit pressure effectively
• Helps others recover momentum and confidence after setbacks or difficult Team members situations

Qualifications

• High school diploma or equivalent
• 2+ years of experience in an office management or similar administrative role
• 1+ year of experience in an HR or Payroll function
• Experience with hourly recruiting, including job posting, candidate screening, and interview coordination preferred
• Proficiency in MS Office products i.e. Word, Excel, and Outlook
• Must be 21 years of age or older as required by state or local law

Physical Requirements

• Ability to remain stationary for extended periods of time, including working at a desk or computer workstation
• Occasionally move about and navigate the venue or office environment to access files, equipment, attend meetings, or support operational needs
• Occasionally lift, carry, and/or move up to 25 pounds (e.g., files, boxes, office supplies)
• Ability to operate a computer, keyboard, mouse, and standard office equipment on a consistent basis
• Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically
• Visual acuity sufficient to read documents, computer screens, and written correspondence
• Ability to exchange accurate information in person and through various communication channels

Pay

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

Schedule

Flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.