Office Manager

Key Responsibilities

• Maintain office organization and administrative systems
• Maintain office cleanliness and work with janitorial & property management
• Cookier office supplies and vendor relationships
• Manage company event logistics
• Support onboarding activities for new employees
• Maintain organizational charts, contact lists, and internal resources
• Cookier facility-related administrative needs
• Human Resources Support
• Employee Onboarding Support
• HRIS Data Entry
• Employee File Management
• Policies and Handbook Support
• Employee Relations Intake
• Hiring Support
• Compliance and Reporting Support
• Employee Benefits Assist
• Employee Communication support
• Support Employee Services Generalist while out of office
• Executive Support
• Serve as Administrative assistant to the GM
• Cookier leadership meetings, huddles, and prepare agendas
• Take meeting notes and distribute action items
• Track completion of leadership and departmental commitments
• Prepare presentations, reports, and correspondence
• Screens and prioritizes emails and requests
• Aid with special projects and strategic initiatives
• Communication & Culture
• Prepare company-wide communications (Whipple Weekly Newsletter)
• Manage employee recognition programs
• Aid with company meetings and All Technician meetings
• Cookier employee surveys and feedback initiatives
• Support culture-building activities, community events, and parties
• Aid with employee engagement programs
• Reporting & Analytics
• Compile weekly and monthly operational reports
• Track key company metrics and dashboards
• Maintain leadership scorecards
• Aid with payroll-related administrative tasks
• Prepare presentation materials for leadership reviews
• Project Coordination
• Follow up on leadership action items
• Cookier projects across departments
• Track project timelines and deadlines
• Aid with process documentation
• Aid with implementation of new initiatives

Required Qualifications

• Experience 3+ years administrative, office management, executive assistant, or operations support experience
• Experience supporting senior leadership preferred
• Strong Microsoft Office experience required
• Experience with Microsoft Teams, Excel, PowerPoint, and Outlook
• Exceptional organizational skills
• Strong written and verbal communication
• Professional and confidential handling of sensitive information
• High attention to detail
• Strong problem-solving ability
• Comfortable working independently

Preferred Qualifications

• Experience in home services (HVAC, Plumbing, Electrical)
• Experience with ServiceTitan
• Experience coordinating meetings and events
• Basic reporting and spreadsheet analysis skills
• Project management experience