Office Manager

About the role

Vertin is looking for an Office Manager who's excited by the opportunity to help build a positive, connected team culture — someone who sees this as a chance to support something great, not just keep things running. This is more than an administrative role: based out of Gillette and covering three locations, it's a chance to bring structure and consistency across sites, support families with compassion during their most important moments, and be the steady, dependable presence a growing team rallies around. We're looking for someone who partners well with a new General Manager, leads by example, and takes genuine pride in shaping a strong workplace. If that sounds like you, we'd love to meet you. This position reports directly to the Location Manager or General Manager and is responsible for the day-to-day front office, bookkeeping, and administrative support of funeral home operations and facilities across three locations: Gillette Memorial Chapel, Meridian Mortuary, and Walker Funeral Home.

Responsibilities

• Manage the reception area and respond to families, funeral home staff, and public inquiries by phone, email, and in person
• Greet families and guests, handling inquiries and directing them according to their specific needs
• Maintain daily incoming and outgoing mail, postal deliveries, and package pickup
• Support funeral home staff with administrative tasks related to arrangements, obituaries, death certificates, and related documentation
• Oversee bookkeeping functions across all three locations, including reconciling checkbooks and maintaining accurate financial records
• Oversee billing processes, including accounts receivable and accounts payable, across assigned locations
• Assist in the creation of memorial bookmarks, folders, videos, social media posts, and the funeral home website as needed (some exposure to social media or production work is a plus, but not required)
• Maintain distribution lists and process mailings for customer satisfaction surveys, aftercare, and preneed initiatives
• Support administrative tasks and facility set-up for memorial, community, and special events
• Maintain and purchase office supply and product inventories
• Oversee the upkeep of office areas, public rooms, and equipment, and provide occasional assistance with vehicles
• Lead funeral home staff in housekeeping duties to ensure each facility reflects a clean, organized, and professional environment at all times
• Help foster a positive, respectful office culture and serve as a steady, professional presence for the team
• Perform other duties as assigned

Requirements

• High level of compassion, integrity, and confidentiality for the families served
• 10% Travel
• Excellent customer service skills
• Strong written and verbal communication skills
• Organizational skills with strong attention to detail, especially when managing tasks across multiple locations
• Basic bookkeeping skills, including experience reconciling accounts
• Proficiency with Microsoft Office, databases, and general internet tools
• Ability to multi-task, set priorities, make decisions, and delegate when appropriate
• A natural leader who brings positive energy, consistency, and professionalism to a growing team
• High emotional intelligence and sound judgment; builds trust through openness, fairness, and follow-through
• A genuine enthusiasm for shaping team culture and setting a positive, collaborative tone for others to follow
• Strong alignment with Vertin's Core Values — Commitment to Others, Quality, Integrity & Respect, Excellence in Execution, Continuous Improvement, and Courage & Compassion
• Comfortable partnering closely with new leadership to help establish strong team habits and processes
• Ability to work independently and monitor the work of others across multiple sites to ensure tasks are completed
• Interest or experience in social media or production tasks is a plus, though not required

Qualifications

High School Diploma or equivalent, plus one to three years of related office management, bookkeeping, or customer service experience preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Pay

Salary: $50,000-$55,000