Office Manager

About the role

The Office Manager is responsible for coordinating daily office operations and providing administrative support across multiple departments, including Human Resources, Franchise Success, Franchise Onboarding, Operations, Marketing and other departments as needed.

Responsibilities

• Oversee daily administrative activities to ensure efficient office operations
• Receive, sort, and distribute incoming mail to the appropriate departments
• Coordinate the packaging and shipping of materials, supplies, and other company-related items
• Coordinate office supplies, equipment, and administrative resources
• Assist with scheduling meetings, preparing documents, and coordinating internal communications
• Support administrative projects and initiatives across departments
• Assist with employee file audits to ensure personnel, medical, and Form I-9 records are properly organized, maintained separately, and retained in compliance with applicable legal requirements
• Maintain accurate and up-to-date employee records by scanning, uploading, and organizing documentation in Paylocity and the appropriate physical files
• Provide administrative support for new-hire onboarding, including assisting with Form I-9 document verification and preparing workstations for new employees

Requirements

• High School Diploma or equivalent required
• Previous receptionist or customer service experience preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and Google Workspace (Docs, Sheets, Drive, and Gmail)
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Ability to work in a fast-paced environment
• Positive attitude and professional demeanor
• Passion for client service, skincare, and wellness

Competencies

• Customer Focus
• Communicates Effectively
• Interpersonal Savvy
• Collaborates
• Plans and Aligns

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Ability to use a computer, phone, and other office equipment
• Ability to occasionally lift and carry up to 25 pounds
• Ability to perform repetitive motions such as typing and data entry