Office Manager

About the role

The Office Manager at TemperPack is responsible for maintaining a well-maintained, welcoming workplace and ensuring that shared standards are upheld. They own the day-to-day condition of all shared spaces across two locations, manage relationships with facility service vendors, oversee procurement and replenishment for office supplies, and plan and execute internal events.

Responsibilities

• Own the day-to-day condition of all shared spaces across two locations — conference rooms, kitchens, common areas, and collaborative zones.
• Conduct regular walkthroughs to identify maintenance needs, safety concerns, and experience gaps; escalate or resolve as appropriate.
• Serve as the primary point of contact for facilities-related issues and coordinate timely resolution with internal stakeholders or external vendors.
• Manage building access coordination, signage, and general physical plant readiness.
• Greet visitors and executive guests; ensure a polished, professional on-site experience from arrival to departure.
• Own relationships with select facility service vendors — including janitorial, maintenance, and other recurring service providers — ensuring contract terms are met and service quality is consistently upheld.
• Conduct periodic performance check-ins with vendors; surface issues and escalate or resolve as needed.
• Manage vendor onboarding, documentation, and scheduling in coordination with Finance and Legal as appropriate.
• Source, evaluate, and recommend new vendors when needed; negotiate service agreements with guidance from leadership.
• Own end-to-end procurement and replenishment for office supplies, breakroom snacks, beverages, and adjacent consumables across Richmond locations.
• Establish and maintain par levels; develop a system to prevent stockouts and avoid unnecessary rush orders.
• Manage vendor relationships for supply orders; track spend and flag budget variances.
• Receive and route deliveries; keep storage areas organized and accessible.
• Keep kitchens stocked, functional, and clean during business hours — and hold the team accountable to shared cleanliness standards (dishes, common areas, shared amenities).
• Plan and execute internal events — team meetings, all-hands gatherings, offsites, holiday events, and culture-building moments — from concept through debrief.
• Cook up-to-date event timelines, run-of-show documents, vendor coordination (catering, AV, décor), and on-site execution.
• Partner with the Chief of Staff and relevant ELT members to ensure events reflect TemperPack’s brand and culture standards.
• Develop and maintain an annual events calendar; proactively anticipate needs and lead times.
• Champion a high-standard employee experience— the kind of environment where people feel energized and proud to work.
• Maintain and communicate shared office norms and expectations (kitchen cleanliness, common area upkeep, visitor-readiness) and keep the team aligned and accountable.
• Manage room setup and reset for all scheduled meetings — furniture, AV readiness, materials, and hospitality.
• Cook up-to-date event timelines, run-of-show documents, vendor coordination (catering, AV, décor), and on-site execution.
• Coordinate catering and hospitality for internal and external meetings.
• Prepare printed materials, signage, agendas, and name tags as needed.
• Oversee daily print, mail, and package operations across locations.
• Maintain printer and copier readiness; submit service tickets and manage vendor follow-through on recurring issues.
• Provide general administrative support including document preparation, scanning, and filing.
• Follow and help evolve office procedures, safety guidelines, and building policies.

Qualifications

• The ideal candidate brings 3–6 years of progressive experience in office management, facilities coordination, executive support, or a closely related role.
• We’re looking for someone with a demonstrated track record in: End-to-end event planning — both intimate team gatherings and larger, higher-stakes engagementsVendor management and service accountabilityInventory systems and supply chain coordination for office environmentsCreating and maintaining a culture of shared responsibility in a physical workspaceCommunicating professionally and confidently across all levels of an organizationWorking independently, managing competing priorities, and owning outcomes without close supervision
• Strong candidates will also demonstrate: A hospitality mindset — you think about the experience before people askHigh attention to detail with a bias for follow-throughComfort with ambiguity and a strong instinct for when to escalate vs. solveProficiency in Microsoft Office Suite; familiarity with project or task management tools is a plus

Physical Requirements

• Ability to lift up to 25 pounds unassisted
• Prolonged periods of standing, walking, and moving between locations, as well as sitting at a desk and working on a computer
• Frequent movement between locations as required