Office Manager

About the role

We are looking for a talented and detail-oriented Office Manager to support the day-to-day office operations at our launch site in Memphis, Tennessee. The Office Manager will work as a partner to the site Vice President to drive efficiencies and best practices across the site to enhance the experience of employees, customers, visitors, and VIPs. The successful candidate is passionate about our mission, a strategic thinker with a can-do attitude, a strong communicator, and someone who thrives in a fast-paced, dynamic environment.

Responsibilities

• Provide exceptional customer service to internal and external customers via phone, email, chat applications, and face-to-face.
• Assist with managing multiple calendars, including but not limited to, executive, multiple conference room, and event calendars.
• Provide leadership teams with support as necessary, including but not limited to, booking company travel and expense reports.
• Assist with coordination/scheduling of meetings with site teams as requested by other SpaceX departments and locations.
• Assist with organizing, preparing, and hosting meetings. Some meetings may include preparing meeting content, coordinating food and beverage, furniture re-arranging, and audio-visual needs.
• Support site leadership with site-wide communication and updates.
• Welcome guests and travelers with basic wayfinding around the site, temporary workspace location, and guidance to events/operations at the site during the visit.
• Ensure all internal and external guests are in compliance with SpaceX Security badging and visitor management expectations.
• Manage various site tour requests from community outreach efforts to customer and military partners. Responsibilities include vetting requests, scheduling, and coordinating logistics across various teams for each visit.
• Assist with ITAR/NDA form execution and processing.
• Coordinate with facilities infrastructure, food services, and other support organizations to help manage ongoing improvements and fixes.
• Work with various parties to ensure the facility remains in good operating condition (cleanliness/organization).
• Work with various teams on administrative duties such as supply orders and submitting POs, shipping needs, managing budgets, maintaining and updating internal tracking processes, specialty employee gift coordination, and distribution.
• Schedule and manage site social events and team-building activities.
• Run various errands as required to support site readiness and excellence. This may include traveling outside the Memphis site to local vendors.
• Assist with new hire questions and desk setup. Coordinate with hiring manager, HR, facilities, and IT teams to ensure all items required are ready for new hires.
• Other duties as assigned.

Requirements

• Associate’s degree and 6+ years of experience in an office setting OR a bachelor's degree and 4+ years of experience in an office setting.
• Proficient in Microsoft 365, Google Workplace, and calendar management.
• This position is based in Memphis, TN and requires being onsite - remote work not considered.
• Must be able to work extended hours including nights and/or weekends as necessary.
• Willing to travel (up to 10%).
• Ability to pass Air Force background check for Cape Canaveral and Vandenberg.
• Ability and willingness to occasionally stand in a static position for extended periods.

Qualifications

• 8+ years of experience supporting an office.
• Positive "can-do" attitude with willingness to participate at all levels of the business.
• Strong work ethic, proactive, self-motivated with the ability to hit the ground running.
• High attention to detail & sound judgment.
• Ability to multi-task, change direction quickly, and thrive in a fast-paced, often high-pressure atmosphere while working with minimum supervision.
• Ability to take direction from multiple staff members, prioritize workload, and be willing to do light cleaning and run various errands.
• Ability to handle difficult situations and people.
• Excellent computer skills - proficiency in all Microsoft applications, especially Word and Outlook, PowerPoint, and Excel, including the ability to maintain spreadsheets, contacts, distribution lists, etc.
• Excellent verbal and written communication skills.

Additional Information

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State.