Office Manager

Job Type Full-time Description Summary Objective: The Office Manager is responsible for the daily operations of a medical office or clinic, from managing staff to handling patient interactions. The Office Manager will oversee the general administrative function and activities of the office., including employee scheduling and staff training. Essential Functions And Responsibilities Troubleshoot complex patient scenariosMonitor patient schedule: templating, no-shows, reschedules, etc.Ensure patient referral process is maintained in a timely mannerEnsure all patient and doctor record requests are accurate and handled in a timely mannerCreate employee schedule to ensure sufficient staff is present each dayMake sure all daily collections are accurate and accounted forRelay all pertinent policy changes and protocols to staff, and monitor that new and current protocols are being followedAssist in performing all essential functions of the clinic staff when needed (including front office, and ophthalmic tech team)Work closely with other supervisory staff to maintain patient satisfaction and smooth workflowOther duties as assigned by manager or designee Supervisory Responsibility Position reports to Practice Manager or designeeProvides lead / support to front office coordinators and techs Working Conditions And Environmental/Physical Demands Sedentary work that primarily involves sitting/standing.Moving about to accomplish tasks or moving from one worksite to another.Light work that includes moving objects up to 20 pounds.Communicating with others to exchange information.Repeating motions that may include the wrists, hands and/or fingers.No adverse environmental conditions expected. Position/Type/ Expected Hours Of Work This is a full-time onsite position and core hours of work and days are Monday through Friday – Daily hours may vary depending on location. Core hours are 8:00 a.m. to 5:00 p.m.Flexible to work weekends and overtime where required Travel: Travel between clinic locations is required and scheduled at the discretion of the Practice Manager or designee. Requirements Qualifications: High School Diploma or GED – RequiredAssociate Degree in Health Care Administration – preferred1 or more years of managerial experience in a medical office setting2-3 years of clerical/reception experience in a medical office settingMinimum one year as an Ophthalmic Technician (COA or COT preferred)EMR Experience requiredAbility to type 40 to 50 WPMStrong understanding of healthcare administration and management Skills And Abilities Proficiency with standard office software applications (Outlook, Microsoft Office ®)Detail oriented with superior organizational skillsAbility to multi-task and work across the organizationExcellent communication and interpersonal skillsGood at coordinating with others to meet collective goalsExcellent customer service with a patient focusProactive and optimistic Notice of AI Use in Job Application Review As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.