Office Manager

Responsibilities

• Plan, formulate, organize, control, and direct office operations
• Develop office schedules and ensure that all employees adhere to the schedule
• Interact with fellow workers in a way that promotes a respectful and cooperative working environment
• Be available to employees to discuss issues that arise
• Schedule maintenance on lab and office equipment, if applicable, and knowledge of equipment and IT issues
• Collaborate with other managers and administrators to find best practices for all services
• Maintain office supplies and order new stock as required
• Work with Accounts Receivable to reconcile packing slips and invoices
• Monitor operations, programs, and payer rules to ensure compliance
• Collaborate with peers and staff on the implementation of any new systems at each location
• Ensure compliance with federal, state, and local regulations for medical practices
• Measure the practice's KPIs and gather feedback and retention rates to assess the quality of patient care and customer service provided by the medical office
• Hire, onboard, train, and supervise office staff and manage their performance
• Manage all employee time off requests
• Oversee the day-to-day operations of the office, including preparation of front desk employee schedules, performance management input, first-line conflict resolution with appropriate escalation to Practice Administrator
• Coordinate patient scheduling tasks and delegate to staff as appropriate to ensure provider-patient numbers are achieved
• Oversee tasks related to no-show reports/send out No-show letters
• Ensure patient no-shows are filled in the physician schedule
• Maintain Front Desk and coverage schedules
• Coordinate processes related to incoming referrals for physicians
• Check-in and check-out when needed and process co-payments
• Facilitate monthly team meetings
• Chart preparation for new patients, and existing patients, as required
• Second line balancing for Front Desk co-payments, patient responsibility payments, and cash-out reports
• Telephone support as required – nurse line, triage, and authorizations
• Schedule interpreter services for patients
• Work closely with the Office Administration to address changes, process implementation, leadership decisions, staff and patient concerns
• Perform other tasks/responsibilities as may be requested/necessary to support patient and business needs of the practice
• Maintain office supplies, internal phone list, housekeeping requests, basic IT technical support, and other tasks associated with day-to-day office operations
• Maintain job postings, schedule and participate in interviews as needed
• Perform other duties as required

Requirements

• Bachelor’s degree in Health Care Administration and one (1) year of related work experience; OR
• Associate’s degree and two (2) years of related experience; OR
• High School Diploma or GED and three (3) years of related work experience

Salary

$55,000-60,000