Office Manager

What is the Office Manager responsible for?

Create and foster a successful work environment that promotes positive morale, productivity, and employee development.

Enact a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers.

Ensure professional behavior and courtesy are displayed in interactions with customers, employees, and vendors; take corrective action when needed.

Improve customer satisfaction, growth, and retention.

Effectively train and coach the office staff to seek opportunities for additional sales.

Schedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable options.

Provide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base.

Responsible for the accuracy of the dealership's financial reports, efficient operation, and oversee the expense control.

Manage customer information system(s). Ensure timely and accurate processing of information.

Accurately report inventories on schedule and resolve discrepancies.

Manage credit and collections function to include new customer orders and delinquent accounts.

Ensure compliance with company policies, recommend policy change or corrective action when appropriate.