Office Manager

About the role

The Office Manager supports the Practice Leader in leading daily operations and ensuring the practice’s overall success. This role helps maintain high-quality patient care, supports financial and staffing efficiency, ensures compliance with company policies and regulations, and promotes positive relationships among patients, staff, and surgeons. The Office Manager serves as a key leader within the assigned office.

Responsibilities

• Ensure every patient receives the highest level of care and customer service.
• Communicate with patients—both in person and by phone—in a friendly, professional, and efficient manner.
• Foster positive, professional relationships among patients, staff, and surgeons.
• Address and resolve patient concerns promptly and effectively.
• Support the maintenance of a clean, safe, and professional clinical environment, including ensuring operatories are properly cleaned, supplies are stocked, equipment is maintained, and staff follow all company policies and regulatory requirements.
• Ensure compliance with training standards, workflows, and operational tools.
• Perform administrative duties as needed.
• Complete additional responsibilities as assigned.
• Collaborate closely with the Practice Administrator on staffing, scheduling, and other human resources initiatives.
• Assist with recruitment efforts and coordinate timely, thorough onboarding for new team members.
• Support initiatives that promote retention and engagement of high-quality staff.
• Ensure team members receive proper training for their roles and provide ret