Office Manager

About the role

We are seeking a Learning Center Office Manager to join our team at the Lindamood-Bell Learning Center in Jacksonville, FL. This is a regular, full-time position.

Responsibilities

• Manage and respond to all of the operational needs of the center
• Manage multiple phone lines, including answering and accurately transferring calls in a timely manner
• Be the first point of contact in the center and greet/help all clients that come into the offices
• Create and maintain weekly schedules for students and employees: clearly communicate changes as they arise
• Answer all questions about Lindamood-Bell operations, schedules, accounts, financial aid, and billing procedures
• Manage accounts receivable: invoice weekly, collect timely payments, and make bank deposits
• Complete accurate bi-weekly payroll for the Learning Center staff
• Oversee and maintain the appearance of the Learning Center and its technology
• Oversee and organize all safety procedures
• Communicate with corporate departments regarding center or corporate requests
• Organize screening and interviewing of potential employees in partnership with HR
• Contribute as an active member of the Learning Center’s Sales Team
• Provide general information about Lindamood-Bell services
• Schedule and maintain appointments for the Center Director and Associate Center Director, as well as the rest of the Learning Center team
• Organize and carry out details for marketing events
• Provide clear explanations of enrollment information, working with clients to problem-solve obstacles to instruction
• Manage multiple and often competing deadlines
• Utilize various software and platforms daily, including but not limited to Salesforce, Google Workspace, Dayforce, and an internal scheduling program

Qualifications

• Associate’s degree required, bachelor’s degree preferred
• Minimum of 2-3 years experience in a fast-paced office environment
• Self-motivated with the ability to take initiative and work independently while also being part of a team
• Excellent organizational skills, with the ability to multi-task and independently problem-solve
• Experience handling complex calendaring and scheduling for a center of at least 10-20 staff and students
• Ability to maintain flexibility, demonstrating composure while switching between tasks efficiently in a rapidly changing environment without compromising the quality of work
• Exceptional people skills—strong verbal, written, and interpersonal communication skills are a must
• Enthusiasm and passion for impacting the education industry
• Desire to work in an environment with children and families
• Proven experience understanding and upholding company policies
• Comfortable utilizing Apple software and GSuite applications preferred

Compensation

The annual salary for this position is $56,000 - $58,000. Benefits include:

• Paid time off - 10 paid holidays (9 scheduled and 1 floating), vacation, and sick time
• 100% employer-paid Disability and Life insurance policies
• Optional group Medical, Dental, and Vision coverage for employees and their dependents
• Voluntary Life, Accident, and Critical Illness coverage for employees and/or dependents
• 401(k) benefit participation for employees who meet certain eligibility criteria
• Company-wide discounts on many services and products, including Lindamood-Bell® Instruction, Apple products, cell phones, and auto rental deals
• A company-paid EAP for all employees and members of their household to help manage personal and work-related challenges through confidential third-party resources, counseling, and more
• A cell phone allowance
• A cash incentive for Learning Center Office Managers who meet a targeted profitability goal each quarter