Office Manager

Full-time, regular position located in Englewood, CO.

About the role

We are looking for an energetic, organized, and proactive Learning Center Office Manager who is passionate about customer service to join the management team at our Englewood, CO Lindamood-Bell® Learning Center. Our Learning Center Office Managers oversee all aspects of office operations, including account management, scheduling, and project management. They are integral members of our Sales teams, participating in the organization and execution of marketing efforts. As the first point of contact with clients, they develop relationships with students and parents, modeling the Lindamood-Bell culture of friendly customer service in a warm and welcoming manner. This role ensures operations run smoothly and efficiently in a dynamic environment.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• Minimum of 2-3 years experience in a fast-paced office environment.
• Self-motivated with the ability to take initiative and work independently while also being part of a team.
• Excellent organizational skills, with the ability to multi-task and independently problem-solve.
• Experience handling complex calendaring and scheduling for a center of at least 10-20 staff and students.
• Ability to maintain flexibility, demonstrating composure while switching between tasks efficiently in a rapidly changing environment without compromising quality.
• Exceptional people skills—strong verbal, written, and interpersonal communication skills are a must.
• Enthusiasm and passion for impacting the education industry.
• Desire to work in an environment with children and families.
• Proven experience understanding and upholding company policies.
• Comfortable utilizing Apple software and GSuite applications preferred.

Responsibilities

Manage and respond to all operational needs of the center:

• Manage multiple phone lines, including answering and accurately transferring calls in a timely manner.
• Serve as the first point of contact in the center and greet/help all clients that come into the office.
• Create and maintain weekly schedules for students and employees; clearly communicate changes as they arise.
• Answer all questions about Lindamood-Bell operations, schedules, accounts, financial aid, and billing procedures.
• Manage accounts receivable: invoice weekly, collect timely payments, and make bank deposits.
• Complete accurate bi-weekly payroll for the Learning Center staff.
• Oversee and maintain the appearance of the Learning Center and its technology.
• Oversee and organize all safety procedures.
• Communicate with corporate departments regarding center or corporate requests.
• Organize screening and interviewing of potential employees in partnership with HR.

Contribute as an active member of the Learning Center’s Sales Team:

• Provide general information about Lindamood-Bell services.
• Schedule and maintain appointments for the Center Director, Associate Center Director, and the rest of the Learning Center team.
• Organize and carry out details for marketing events.
• Provide clear explanations of enrollment information, working with clients to problem-solve obstacles to instruction.
• Manage multiple and often competing deadlines.
• Utilize various software and platforms daily, including but not limited to Salesforce, Google Workspace, Dayforce, and an internal scheduling program.

Pay

The annual salary for this position is $62,000 - $64,000.

Benefits

Full-time employees are eligible for:

• Paid time off: 10 paid holidays (9 scheduled and 1 floating), vacation, and sick time.
• 100% employer-paid Disability and Life insurance policies.
• Optional group Medical, Dental, and Vision coverage for employees and their dependents.
• An optional Flexible Spending Account.
• Voluntary Life, Accident, and Critical Illness coverage for employees and/or dependents.
• 401(k) benefit participation for employees who meet certain eligibility criteria.
• Company-wide discounts on many services and products, including Lindamood-Bell® Instruction, Apple products, cell phones, and auto rental deals.
• A company-paid Employee Assistance Program (EAP) for all employees and members of their household to help manage personal and work-related challenges.
• A cell phone allowance.
• A cash incentive for Learning Center Office Managers who meet a targeted profitability goal each quarter.