Office Manager
Position Overview
We are seeking an experienced Office Manager to lead our Henderson office and ensure an exceptional experience for both patients and team members.
Key Tasks & Responsibilities
Lead day-to-day office operations, including scheduling, productivity, collections, receivables, and expense management
Drive new patient growth through community outreach and collaboration with the marketing team
Oversee the office's online reputation and encourage exceptional 5 star patient experiences
Coach, mentor, and develop team members while ensuring compliance with company policies and procedures
Manage daily closings, deposits, and month-end reporting in partnership with the Regional Director
Address patient and employee concerns with professionalism, empathy, and confidence
Facilitate ongoing staff training and development
Maintain optimal provider schedules and doctor-to-patient ratios
Lead daily morning huddles and engaging monthly team meetings
Manage inventory, ordering, and office supply needs
Participate in company initiatives, meetings, and communications
Perform additional duties as assigned
Qualifications
A High School Diploma or GED is required
A minimum of 2 years of dental office experience is required
A minimum of 2 years of dental management experience is required
Strong leadership, coaching, and team-building abilities are required
Excellent communication and interpersonal skills are required
Proven problem-solving and conflict-resolution capabilities are required
A professional, patient-focused, and service-oriented mindset is required
Comfortable using dental software and computer systems (Denticon experience preferred) is preferred
The ability to lift up to 15–20 pounds is required
Benefits
Competitive Pay!
Quarterly Performance Bonus Opportunities!
Comprehensive Benefits Package (Health, Dental, Vision, Life, Disability, FSA & More)!
401(k) with Employer Contribution!
Paid Time Off & Paid Holidays!
Fridays Off at 2:00 PM!
Uniform Allowance!
Paid Training & Professional Development!
Fun Team Events, Employee Recognition Programs, and Social Campaigns!
Exclusive Team Perks
As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.