Office Manager

Position Overview

The Office Manager position at Raleigh Capital Lane & Associates Family Dentistry is seeking a dedicated leader to drive office performance, support team development, and ensure every patient receives a 5-star experience.

Key Tasks & Responsibilities

• Lead day-to-day office operations, including scheduling, productivity, collections, receivables, and expense management

• Drive new patient growth through community outreach and collaboration with the marketing team

• Oversee the office's online reputation and encourage exceptional 5 star patient experiences

• Coach, mentor, and develop team members while ensuring compliance with company policies and procedures

• Manage daily closings, deposits, and month-end reporting in partnership with the Regional Director

• Address patient and employee concerns with professionalism, empathy, and confidence

• Facilitate ongoing staff training and development

• Maintain optimal provider schedules and doctor-to-patient ratios

• Lead daily morning huddles and engaging monthly team meetings

• Manage inventory, ordering, and office supply needs

• Participate in company initiatives, meetings, and communications

• Perform additional duties as assigned

Qualifications

• A High School Diploma or GED is required

• A minimum of 2 years of dental office experience is required

• A minimum of 2 years of dental management experience is required

• Strong leadership, coaching, and team-building abilities are required

• Excellent communication and interpersonal skills are required

• Proven problem-solving and conflict-resolution capabilities are required

• A professional, patient-focused, and service-oriented mindset is required

• Comfortable using dental software and computer systems (Denticon experience preferred) is required

• Ability to lift up to 15–20 pounds is required

Benefits

• Competitive Pay!

• Quarterly Performance Bonus Opportunities!

• Comprehensive Benefits Package (Health, Dental, Vision, Life, Disability, FSA & More)!

• 401(k) with Employer Contribution!

• Paid Time Off & Paid Holidays!

• Fridays Off at 2:00 PM!

• Uniform Allowance!

• Paid Training & Professional Development!

• Fun Team Events, Employee Recognition Programs, and Social Campaigns!

• Exclusive Team Perks

• Volunteer Opportunities Through Our Smile Squad Rewards Program!

• Birthday & Work Anniversary Gifts from Ownership!