Office Manager

Job Summary

The Office Manager is responsible for the leadership of both clinical and clerical staff within the practice. Responsible for all day-to-day operational activities within the practice. Facilitates a team effort in the delivery of superior patient experience. Creates a highly functional, engaged team. Assumes the responsibility for the risk management of the practice.

Duties

• Manages patient access to meet practice revenue/encounter and customer service targets.
• Maintains practice overhead to established financial target.
• Maintains and participates/coordinates benchmarking, and data collection to support quality, service, risk, and medical expense reduction.
• Supervises, directs, and oversees responsibilities and duties of office staff to ensure productivity and efficiency of office. Ensures that staff understands and follows established policies and procedures. Implements, defines, and supports policies and procedures in the practice with appropriate approvals.
• Supports academic integration by incorporating Learners into the Practice environment.
• Establishes and maintains accurate recordkeeping and filing systems to include HR, payroll, billing, purchasing, AP, clinical and operational requirements. Communicates changes to physicians and employees in a timely fashion.
• Prepares purchase orders and AP requests. Responsible for maintaining supplies, inventory, and ordering processes. Reviews and approves supply and service purchases as per protocol.
• Schedules office staff and verifies hours worked. Monitors and approves overtime and ETO for all employees. Approves payroll hours as per protocol.

Qualifications

• Education: High School Diploma or GED with a minimum of 3 years of documented Supervisory experience or a Bachelor’s degree in Business or Health Services related field.
• Skills: Excellent computer skills, including Word and Excel or similar software. Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff. Strong organizational skills. Able to balance needs of the physicians and the initiatives of the organization. Demonstrates and promotes a strong commitment to achieving customer satisfaction.
• Years of Experience: Minimum of 3 years of progressively responsible supervisory and administrative experience if High School diploma/GED.
• Preferred Qualifications: Proficient in medical terminology. Strong knowledge base of physician billing office practices. Demonstrated knowledge of ICD-10 and CPT coding regulations and requirements.

Physical Requirements

• Must be able to move about the practice/department and between workstations.
• Must be able to understand directions (written and verbal), communicate and respond to inquiries.
• Must be able to occasionally lift or carry light equipment or supplies.
• Must be able to input and retrieve information from a computer.