Office Manager

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite.

About the role

This is a high-visibility role that requires daily interactions supporting our Executives and Sr. Leaders. This individual will often serve as the first point of contact for candidates, vendors and other key visitors to our corporate offices. The Office Manager is responsible for the day-to-day administrative and operational support of the office, requiring a highly organized and proactive individual with excellent communication, interpersonal, problem-solving skills and a welcoming demeanor.

Responsibilities

• Reception and front desk duties (greeting visitors, answering phones, managing mail/deliveries)
• Maintaining office equipment (printers, copiers, fax machines and digital displays)
• Managing office calendars and schedules, coordinating meetings and appointments for team members, with meticulous attention to detail to avoid scheduling conflicts and ensure smooth logistics
• Ensuring the office is well-stocked with necessary supplies, from stationery to pantry items (regularly replenish the refrigerator inventory), including tracking inventory, placing orders, and managing supplier relationships
• Supporting and participating in the annual budgeting and monthly tracking process for the Office Admin portion of the overall facility budget
• Preparing for and supporting successful meetings (both internal and external) by ensuring space is properly booked/reserved and necessary supplies and support services (e.g., catering, stationery, IT) are available
• Effective communication and coordination, sharing information internally to keep employees informed and aligned with company goals, while managing external communication with clients and suppliers
• Assisting the Chief of Staff in preparing for larger-scale meetings and functions such as Board meetings, Director+ meetings, Executive Staff meetings, and Town Halls
• Acting as the central point of contact and overseeing the maintenance of office facilities, including coordinating repairs, managing janitorial services, and ensuring a safe and comfortable workplace
• Maintaining a clean and presentable office space
• Providing administrative support to team members as needed
• Greeting guests and team members with a warm and welcoming demeanor, embodying iHerb’s core values of integrity, humility, excellence, and respect

The duties described above may provide only a partial description of this position. Other duties may be added as necessary or desirable, with or without notice.

Requirements

• Strong organizational abilities
• Excellent communication skills
• Attention to detail
• Adaptability
• Technological proficiency
• High degree of accuracy
• Ability to multi-task

Qualifications

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Generally requires 2-5+ years of relevant experience
• Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience

Pay

The expected salary range for this role is $54,063 - $85,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.