Office Manager

About the role

The Office Manager oversees branch administrative operations, supervising and training staff while ensuring daily office functions run smoothly. This role partners with branch leadership and serves as an HR liaison, supporting onboarding, timekeeping, and employee relations. Responsibilities include coordinating office events, managing supplies, processing invoices and billing, overseeing revenue and accounts receivable activities, and collaborating cross-functionally.

Responsibilities

• Oversee all administrative operations for the branch, supervising and training administrative staff while distributing workloads to ensure daily operations run smoothly.
• Work closely with the Branch General Manager and Director of Operations as a key member of the branch management team.
• Serve as the branch HR liaison, supporting onboarding, timekeeping, attendance tracking, and assisting with employee relations and conflict resolution.
• Audit employee timesheets, monitor PTO balances, coordinate office events and lunches, and manage office supply inventory, uniforms, equipment, and outbound shipments.
• Assist with branch facilities management and collaborate with Operations, Customer Service, Sales Support, Corporate teams, and Accounting to support staffing, succession planning, and associate programs.
• Manage branch billing and revenue processes by generating, receiving, auditing, and submitting vendor invoices and paperwork.
• Post and verify branch revenue, rate shipments, audit WPS paperwork, monitor finals, update reports, and manage SIT processes, petty cash, and packing material sales.
• Ensure all documentation is properly scanned and recorded in required systems.
• Assist with accounts receivable activities and maintain strong working relationships with internal and external partners.

Requirements

• Two years of college and/or equivalent experience.
• One to two years of general office experience, preferably in the moving and storage, commercial, or logistics industries.
• One to three years of supervising and/or directing teams preferred.

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Adept regarding the use of technology.
• Understanding of business acumen.
• Ability to effectively develop and maintain working relationships with internal and external customers.
• Commitment to highest ethical practices.
• Thrives in a fast-paced office environment.

About the company

Hilldrup is one of the largest and most honored agency groups in the industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia, and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families, and businesses domestically and internationally, as well as provides logistics and workplace solutions services to meet the needs of its clients, including Fortune 100 companies, federal government agencies, universities, and hospitals.

Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally, and are empowered to build lasting careers. The company's values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility.

Benefits

For information about our benefits, visit hilldrup.com/benefits/.