Office Manager

About the role

At Heritage, we live by our core values "Always Pursue Better," "Treat People Right," and "Do Things Well." We provide a supportive and collaborative environment where contributions are valued, growth is encouraged, and hard work is recognized. The Branch Office Manager plays a vital role in keeping operations smooth, supporting employees and customers, and fostering a positive, team-oriented culture.

Responsibilities

• Oversight of daily administrative operations including payroll, purchasing, and scheduling
• Serving as a connector between departments, ensuring clear communication and collaboration
• Promoting a positive, team-oriented culture that inspires employees to deliver their best work
• Supporting recruiting, onboarding, and HR functions to build and nurture a talented workforce
• Managing the branch’s physical environment, creating a welcoming space for employees and customers
• Managing accounts receivable, accounts payable, refunds, and financing
• Managing fleet facilities and technology
• Acting as a customer satisfaction representative, ensuring timely resolutions for customers and the community
• Providing leadership and development to the office Administrator and direct reports, fostering growth of others
• Facilitating training and development of the trade administration team

Requirements

• Proven leadership experience with the ability to motivate and guide a team
• Strong organizational skills with attention to detail and accuracy
• Excellent communication abilities to engage effectively with staff, customers, and leadership
• Creative problem-solving skills to navigate challenges with confidence and resourcefulness
• A self-starter attitude with a bias for action
• Some experience in accounting and use of the Microsoft 365

Qualifications

• Experience in a similar role preferred
• High school diploma or equivalent required
• Some college or technical training preferred

Benefits

• 4% 401(k) match
• Health, Dental, and Vision insurance
• Long/Short Term Disability & Life Insurance
• 120 hours of Paid Time Off each year
• 48 Hours of holiday time
• Family service discounts, referral bonuses

Pay

• $17.50 - $20.00 per hour

Schedule

• Full-time position