Office Manager

Daily Operations

Supervise all practice activities and ensure effective coverage for all positions.

Manage all opening and closing duties including reconciling daily financials.

Manage the supply inventory and act as the primary point of contact for the practice.

Utilize tools and resources, such as Workday, myLearning, metric software, and P&L reports, to effectively and efficiently run the office.

Communication & Leadership

Plan, organize, and facilitate a daily morning huddle with all team members and additional team meetings as appropriate.

Develop and maintain a positive relationship with doctors and regional managers to ensure effective communication across all levels of the company.

Practice Performance

Achieve results by meeting or exceeding expected monthly and quarterly performance metrics.

Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and readily accessible to doctors and upper management.

Monitor, analyze, and report on weekly/monthly KPI’s.

Ensure constant alignment with quarterly IMPACT goals.

Report out on goals, KPI’s, etc. to Regional Manager and Doctors as requested.

Team Member Management & Support

Effectively supervise all practice team members, including managing the team within the Human Resource Information System (HRIS), team member performance management, and issue/conflict resolution.

Act as a trusted advisor to team members, providing ongoing guidance, coaching, and support.

Help cross train team members for professional development and office efficiency.

Manage practice recruiting, hiring, and onboarding of new team members.

Manage all team schedules, payroll, and time & attendance, while keeping the appointment scheduler up to date with office hours and doctor availability.

Patient Support & Guidance

Consistently communicate with patients in a courteous, empathetic, and professional manner.

Prioritize the patient experience by overseeing a system for answering telephones that ensures timely response, developing and managing the patient flow through the office, and stepping in to assist wherever needed.

Provide support to help encourage patients to accept treatment.

Ensure accuracy and attention to detail to minimize patient complaints.

Skills & Passion

You have a natural ability to relate to others in a compassionate, empathetic way.

You have a high level of emotional intelligence and a passion for helping others and ensuring success within the practice.

Communication

You are a confident communicator with excellent presentation skills.

You often over-communicate to eliminate doubts, seek regular feedback, routinely summarize key points, and adapt communication style to suit the audience.

Tech-Savvy

You are comfortable troubleshooting technical issues within the practice and communicating with IT as needed.

You are comfortable using Microsoft Programs, such as Excel, PPT, Word, etc.

Problem Solver

You are not just reactive, but proactive in finding creative ways to overcome obstacles and engage team members in issue resolution.

You are comfortable mediating and resolving conflicts within the practice in a professional and objective manner.

A Collaborative Spirit

You thrive in team environments and enjoy working with cross-functional teams to make a real impact.