Office Manager

About the Role

Good Shepherd Hospice is seeking a compassionate individual to coordinate the overall organization, communications, and daily operations of the hospice office in accordance with current federal and company standards, guidelines, and regulations, as directed by the Executive Director.

Responsibilities

• Maintains all employee files.
• Interviews, hires, trains, supervises, and evaluates office staff based on performance standards outlined in written job descriptions.
• Ensures records are maintained according to federal, state, intermediary, and agency standards.
• Assists Directors in preparing reports and special projects as requested.
• Coordinates intra-office communication (e.g., memos, messages, and scheduling of meetings).
• Coordinates and communicates scheduling for physicians attending IDT meetings.
• Responsible for maintenance of office equipment.
• Maintains patient census.
• Coordinates with the billing department on accounts payable and Medicare information.
• Initiates Notice of Election to Medicare and stays informed and updated on Medicare billing procedures.
• Maintains payroll information, including processing payroll, PTO, and attendance records.
• Purchases office supplies, maintaining adequate quantities.
• Orders all patient supplies.
• Orders and maintains all clinical record forms.
• Produces all correspondence for Directors.
• Maintains confidentiality of patient/family status and all personnel information.
• Assumes responsibilities of Secretary and/or Receptionist duties in their absence.

Requirements

• Minimum of 1-year hospice experience.
• Previous supervisory/management experience.
• Excellent verbal and written communication skills.
• Previous office experience and/or business education.
• Experience in operating business machines, especially business computers.