Office Manager

Key Responsibilities

• Develop trust with customers by living our Core Values all day and every day.
• Create raving fans by providing extra mile service.
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep show room and office organized and presentable.
• Aid in the development, management, and delivery of local marketing tactics.
• Resolve customer conflicts.

Marketing

• Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.

Operations (Production)

• Met with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare, and manage timely payment of business-related expenses.

Continuous Improvement

• Attend weekly meetings with Franchise Owner at scheduled time.
• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owner’s discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications

• Excellent customer service skills.
• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.