Office Manager

About the role

Elite DNA Behavioral Health is seeking to hire a full-time Office Manager in the Ocala, FL location. The ideal candidate will be responsible for maintaining an orderly and efficient office routine, responding to patient inquiries, and supporting the clinic's operations.

Responsibilities

• Responds to patient inquiries and other correspondence as necessary.
• Administers established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Reviews statements, invoices, receipts, and charges.
• Works with clinic staff (i.e. co-pay collections and A/R) to establish performance standards for work assignments, monitors work status and progress including goals and objectives.
• Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences.
• Provides services to individuals and coordination/support to psychiatrists, PA and APRNs.
• Initiates and completes all relevant documentation within organizational time frames.
• Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
• Collaborates with team members and other staff to ensure a complete, appropriate and positive experience for all clients.
• Follow instructions and complete job duties as assigned by providers and management staff.
• Provide appropriate and timely documentation.
• Maintain, copy and file patient records and other information as needed.
• Monitor voicemails throughout the day, return the calls and effectively resolve the reason for call within 24 hours of the call. Proper documentation for each call and subsequent interaction.
• Triage patient phone calls, both incoming and on voice mail. Document the interaction within 24 hours.
• Review Athena messages and respective inbox and messages. Respond and document accordingly.
• Discuss patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message. Document appropriately within same time frame.
• Provide information for afterhours call line and information to call if patient has a question. Document this interaction in patient chart.

Requirements

• Education: Bachelor’s degree from an accredited college or university in business administration or health care related field.
• Experience: Minimum of three to five years experience in healthcare.
• Skills and Experience: Proficiency in oral and written communications, excellent time and project management skills, excellent attention to detail, problem-solving, and customer service, must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings, medical terminology knowledge essential, technology skills: effectively uses Electronic Health Records; Athena experience preferred, proficiency in Microsoft Office.

Benefits

This position earns competitive compensation plus a full benefits package including medical, dental, vision, and life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program.