Office Manager

About the role

The Office Manager oversees and supervises the front desk staff, schedules/coordinates client appointments, provides quality customer service, verifies eligibility and benefit packages, assists with financial screenings, processes referrals and prior authorizations, and handles patient inquiries regarding insurance.

Responsibilities

• Schedules and coordinates client appointments
• Provides quality customer service
• Oversight and supervision of front desk staff
• Verifies eligibility and benefit packages for patients
• Aids patients with financial screenings and insurance benefits
• Processes referrals and prior authorizations for services
• Corresponds with patients who owe money to COPE
• Contacts patients who missed an appointment or did not make a follow-up appointment to schedule

Requirements

• High school diploma or GED
• One (1) year full-time experience in an integrated medical and behavioral health clinic managing the front desk, supervising medical assistants, and verifying insurance benefits
• Excellent interpersonal skills
• Must be 21 years of age and have a valid AZ driver’s license with a “clean” or “acceptable” driving record

Qualifications

• High school diploma or GED
• One (1) year full-time experience in an integrated medical and behavioral health clinic managing the front desk, supervising medical assistants, and verifying insurance benefits

Skills

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficient in Microsoft Office Suite

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Short and Long Term Disability Insurance
• 403(b) Retirement Plan
• Employee Assistance Program
• Flexible Spending Accounts
• Supplemental Insurance
• Employee Wellness Program
• 11 paid holidays
• Generous PTO accrual rate
• Earned Paid Sick Time

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible but typically include a mix of day and evening shifts.