Office Manager

Outpatient Opioid Treatment Program (OTP) Seeking: Office Manager Full-Time Monday - Friday 4:50 AM - 1:30 PMOccasional Saturdays 5:50 AM - 8:30 AM Our Benefits Semi-Annual Bonus ProgramMedical, Dental, and Vision insuranceCompetitive 401(k) planPaid vacation and sick timeEarly morning hours offering a great work/life balanceOpportunity for growth that is second to none in the industry Our Team Fayetteville Comprehensive Treatment Center (CTC), located in Fayetteville, North Carolina, is part of Acadia Healthcare's Comprehensive Treatment Centers, the leading provider of medication-assisted treatment in the nation. Our mission is to provide full-circle care that includes a blend of therapies and the use of safe and effective medications. Our team is the front line of our fight against the opiate epidemic. Your Job As An Office Manager The Office Manager will directly supervise and coordinate the activities of the office and/or administrative support workers. The Office Manage will manage and coordinate administrative programs and office activities under the direction of the Clinic Director. Job Responsibilities Administrative supervision, leadership, guidance, and feedback to administrative staff in order to facilitate smooth operations of the clinic while maintaining appropriate coverage, scheduling and training;Establishes, maintains, and retrieves general files for clinic leadership;Manages and coordinates administrative programs and office activities;Develops procedures and policies for office activities and training;May work with Clinic Director to plan community outreach events;May attend staff meeting, take notes and prepare minutes, as required by clinic leadership;Prepares and distributes correspondence, interoffice memorandums, contracts, forms, and reports;May submit purchase orders as required;May assist in monitoring clinical staff credentialing process, including collection of documentation, verification of credentials, and licenses, as directed;May share responsibility for completing insurance information on vehicle accidents and abuse allegations and injuries of patients; and,Perform other duties as assigned. Required Education High school diploma or GED equivalent requiredBachelor’s degree in Healthcare Administration or related field preferred Required Experience 2+ years of secretarial or administrative experience in a healthcare setting1+ year of supervisory experience overseeing administrative or billing staffExperience with medical billing and coding, especially related to substance use treatment and MAT (medication-assisted treatment) servicesFamiliarity with Medicaid, Medicare, and private insurance billing regulationsExperience using electronic health records (EHR) and billing software systemsExperience supporting audits and ensuring billing compliance Regulatory Knowledge Understanding of HIPAA and 42 CFR Part 2 confidentiality requirementsAbility to ensure compliance with payer requirements and healthcare regulations Administrative Skills Strong knowledge of administrative processes such as file maintenance, patient records management, and office workflow coordinationProficiency in Microsoft Office (Excel, Word, Outlook) and general computer systemsAbility to analyze billing and operational reports to identify trends or discrepanciesBasic knowledge of HR-related functions (e.g., scheduling, onboarding, timekeeping, performance feedback) Leadership & Interpersonal Skills Able to communicate effectively, both verbally and in writingStrong leadership, training, and staff development abilitiesExcellent organizational skills, time management, and attention to detailDemonstrated problem-solving and conflict resolution skillsTeam-oriented mindset with a focus on supporting clinical staff and ensuring smooth day-to-day operationsMaintains discretion and professionalism when handling confidential informationAbility to adapt to changes in healthcare regulations and operational priorities We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws.