Office Manager

Job Overview

Bone Dry Roofing is selectively seeking an Office Manager who takes the greatest pride in delighting callers and making them feel like the most important person/customer we have. If you genuinely get a good feeling after helping someone then you may find this role a good fit for you! This is an onsite position for our St. Louis office.

Responsibilities

• Answer, manage, and document incoming phone calls with accuracy and professionalism
• Provide consistent, high-quality customer service in every interaction
• Support scheduling, coordination, and general office operations
• Serve as a primary point of contact for internal teams and external customers
• Maintain organized records, documentation, and communication logs
• Assist with resolving customer inquiries and ensuring timely follow-up
• Process all sold projects
• Make AR calls
• Enter completed repair job pictures in CRM
• Process open proposals in CRM
• Secure mail and apply any payments from checks received. Make deposits
• Order EagleViews for next day's sales appointments
• Create job packets and leave in the appropriate area
• Process credit applications for salesmen
• Call the homeowner to schedule roofs and other projects
• Send roof orders to the Distributor
• Send payment links and reminders after each project
• Facilitate the closing process of each completed project
• Uphold office standards that reflect strong customer service expectations
• Collaborate with team members to support efficient workflow and operations
• Assist new employees with completing onboarding paperwork
• Other office duties as assigned

Qualifications

• 2+ years of office, administrative, or related experience
• Experience answering, documenting, and managing phone communications
• High school diploma or equivalent
• Valid driver's license
• Ability to pass a background check and pre-employment drug screening
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Consistent focus on delivering professional customer service
• Ability to multitask and remain composed in a busy office setting

Benefits

• Medical, Dental, and Vision Insurance plans available to full-time employees
• Company Paid Life, & Short-Term Disability Insurance up to a specified amount
• +More options including Voluntary Life, Accident, Critical Illness and Hospital Indemnity Plans
• 401K Plan with Company Match
• Paid Time Off and Paid holidays (after 90 days of service, in accordance with company policy)
• Company truck and fuel provided for company use
• Weekly Pay
• Opportunities for career advancement and skill development

Pay

$18-20/hourly commensurate experience

Why Join Bone Dry Roofing

• A chance to make a measurable impact at a nationally growing, family-owned company
• Collaborative and supportive team environment
• Competitive compensation, benefits, and professional growth opportunities