Office Manager

Responsibilities

• Serve as the primary point of contact for administrative matters.
• Oversee the administrative support team, including supervision, training, and performance evaluations.
• Validate patient identification and ensure accurate monetary status.
• Collect and account for patient payments, prepare bank deposits, and run errands.
• Aid patients with insurance forms and assist with patient intake and discharge processes.
• Maintain patient fee collection and financial records, manage office supplies, and perform reception duties.
• Schedule patient appointments with medical staff and develop and manage work schedules.
• Participate in staff meetings and training programs, ensuring compliance with regulatory and accrediting standards.
• Engage in outreach activities and maintain confidentiality.

Requirements

• High school diploma or equivalent.
• Three years of general office experience, one year as an office manager.
• Valid driver’s license.
• Strong leadership, communication, and customer service skills.
• Basic accounting and data entry proficiency.
• Knowledge of confidentiality and information release protocols.
• Ability to work independently, under pressure, and manage multiple tasks.

Physical Requirements and Working Conditions

• Communicate effectively by phone or in person.
• Read correspondence and computer screens with adequate vision.
• Sit for prolonged periods, bend, stoop, stretch, and use manual dexterity for operating office equipment.
• Work with variable workloads and periodic high stress.
• Work in a standard medical office environment.
• Interact with patients with various health and legal issues.
• Experience extended keyboarding periods.