Office Manager

About the role

AZZ has an exciting opportunity for an Office Manager reporting to the Plant Manager at our Port Allen facility.

Responsibilities

• Supervision of front office activities, including HR administration, A/P, A/R, reception area, mail, purchasing and facilities maintenance.
• Resolves customer complaints and answers customers' questions regarding policies and procedures.
• Supervises the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines are met, proper procedures are followed while correcting errors or problems.
• Provides employees with guidance in handling difficult or complex problems.
• May resolve escalated complaints or disputes.
• Implements corporate and departmental policies, procedures and service standards under management’s direction.
• Discusses job performance problems with employees to identify causes and issues.
• Works to resolve performance problems and recommends appropriate personnel action.
• Ensures training on job duties and company policies is completed for all new hires.
• Reviews records and generates reports regarding production, payroll, and shipping to verify accuracy.
• Maintains work activities and evaluates performance.
• Assists with customer relations and sales, including but not limited to, the preparation and maintenance of office records, sales invoices, and purchase orders.
• Serves as the direct report for AP/AR and general office clerks.

Qualifications

• 3+ years’ experience in office administration.
• Experience with direct supervision of clerical staff is preferred.
• Proficient in all Microsoft Office applications, i.e., Excel, Outlook, and Word.
• Excellent verbal and written communication skills.
• Prior knowledge of Oracle preferred.
• Minimum Education: High School Diploma or equivalent required.