Office Manager

About the Role

AZZ has an exciting opportunity for an Office Manager reporting to the Plant Manager at our Muncie facility. As an Office Manager, you are primarily responsible for providing all administrative support to our busy manufacturing facility. You have experience with customer service, you’re a pro at administration, and you have strong organizational skills.

Responsibilities

• Supervise front office activities, including HR administration, accounts payable (A/P), accounts receivable (A/R), reception area, mail, purchasing, and facilities maintenance.
• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures while correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems; may resolve escalated complaints or disputes.
• Implement corporate and departmental policies, procedures, and service standards under management’s direction.
• Discuss job performance problems with employees to identify causes and issues; work to resolve performance problems and recommend appropriate personnel action.
• Ensure training on job duties and company policies is completed for all new hires.
• Review records and generate reports regarding production, payroll, and shipping to verify accuracy.
• Monitor work activities and evaluate performance.
• Assist with customer relations and sales, including preparation and maintenance of office records, sales invoices, and purchase orders.
• Supervise and/or perform accounts receivable and payable transactions; may also serve as the direct report for A/P, A/R, and general office clerks.

Requirements

• 3+ years’ experience in office administration.
• Experience with direct supervision of clerical staff is preferred.
• Proficient in all Microsoft Office applications (Excel, Outlook, Word).
• Excellent verbal and written communication skills.
• Prior knowledge of Oracle preferred.

Qualifications

Minimum Education: High School Diploma or equivalent required.