Office Manager

About the role

This role directs general office activities at the cold storage facility, overseeing customer service and administration efforts. You will assist the General Manager with accounting, financial reporting, and inbound/outbound traffic, including setting work schedules, addressing customer issues, and resolving problems. The position requires projecting a positive image to customers and adhering to company policies while working both independently and collaboratively.

Responsibilities

• Align customer service and administration efforts within the facility and coordinate operational and sales efforts with other leaders.
• Oversee customer service coordinators' performance on day-to-day operations, including workforce scheduling, overtime authorization, wage/hour compliance, training, certification verification, and monitoring productivity.
• Lead by example, embodying company values: Integrity, Accountability, Transparency, Impact, Humility, and Community.
• Review records and reports related to production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Deliver exceptional customer service, including daily sales calls, addressing customer concerns, issuing credits for spoiled/returned goods, and supporting sales functions.
• Apply conflict resolution and negotiation skills in interactions with employees and customers; provide performance review input and handle disciplinary actions.
• Initiate or assign special projects or new procedures as directed by management and evaluate their effectiveness.
• Implement corporate and departmental policies, procedures, and service standards aligned with company goals, mission, and vision.
• Hire, coach, and manage a team of customer service and administrative staff, coordinating coverage as needed.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Participate in the hiring process and support employee relations efforts.
• Perform other duties and special projects as assigned.

Requirements

• Associate’s degree or equivalent required; relevant advanced degree preferred.
• Two to five years of warehouse office experience and/or leadership experience.
• Strong analytical skills with the ability to interpret and communicate data.
• Ability to take initiative, multitask, and work efficiently under minimal supervision.
• Proficient in MS Office (Excel, Word, PowerPoint, Teams).
• Excellent verbal and written communication skills.
• WMS/Blue Yonder experience preferred; proficiency required within 90 days of hire.