Office Manager

About the role

The Office Manager is responsible for organizing and coordinating office administration and procedures, to ensure organizational effectiveness, efficiency, and safety while following the Alliance Laundry Systems quality standards. The Office Manager will partner with the General Manager to attend to internal and external teams/vendors and be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, and task delegation. The ideal candidate will need a combination of administrative experience, organizational skills, communication skills, problem-solving ability, and leadership capabilities. Provide administrative assistance and support to the Service, Sales, and Operation Team while overseeing the day-to-day administrative operations of the office.

Responsibilities

• Managing office supplies, equipment, and ensuring that office facilities are maintained and in good working order.
• Serving as a customer support expert and point of contact inside the office, managing incoming calls or correspondence, and communicating with internal and external partners or suppliers; handling customer inquiries and addressing any discrepancies.
• Managing the office budget, handling expenses, invoicing clients, processing payments, and other bookkeeping responsibilities; communicating with corporate regarding local A/R and A/P inquiries.
• Managing staff relations including mentoring, training, and issuance of discipline; responsible for developing and enforcing office policies and procedures to improve efficiency and tackle issues such as workplace safety, data protection, and health regulations.
• Assisting with onboarding of new employees, conducting orientation sessions, and managing payroll.
• Responsible for facility management, ensuring that the office environment is safe, professional, and conducive to productivity; dealing with repairs, maintenance, and liaising with cleaners or other contractors.
• Overseeing special projects or events, coordinating with various team members to ensure that office deadlines and operational goals are met.
• Participating in process improvement initiatives as a cross-functional team member to maintain efficient department operations, and effectively communicating top-level escalations to team leaders.

Requirements

• Associate’s or Bachelor’s degree in business administration, or related field preferred.
• At least 4 years of related work experience required.
• An equivalent combination of education, training, and experience will be considered.
• Certifications in office management, project management, or related areas a plus.
• Experience with QuickBooks and SAP strongly preferred.
• Position involves sitting for prolonged periods, standing, manual dexterity, stooping, and bending.
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. occasionally; for greater weight items assistive devices will be provided.

Skills

• Business acumen; Ability to grasp understanding of business models and