Office Manager

Job Responsibilities

• Respond to job leads in a timely manner
• Cooking and serving meals
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Handling customer service issues as they arise
• Answering phones, reviewing inbound emails, responding to customer calls and online leads in a timely manner
• Keeping Field staff updated on schedule changes in the office and communicating schedule adjustments as needed
• Partnering with owner on hiring, training, and evaluating the craftsmen
• Working with field manager to ensure adequate new craftsmen shadowing assignments prior to assigning craftsmen solo projects
• Utilizing our dispatching & schedule management software
• Returning customers' calls as needed and following up with past customers
• Developing and leading AHS Jersey Shore "Safety Team" and ensuring safety metrics are tracked and the safety manual is kept updated
• Aiding the owner on other duties as assigned
• Building positive relationships with leader, office staff, craftsmen, customers, sub-contractors, and suppliers
• Staying current on latest software and AHS best practices for office to drive process efficiencies
• Auditing job invoices and paperwork to ensure full billing, including accurate labor hours, package prices, and materials costs
• Driving high bookings rate and labor hours per day to maximize income for craftsmen and profit
• Ensuring account receivable are kept at below target level
• Performing paperwork and filing duties
• Aiding in solving operational logistics to ensure a smooth customer journey
• Writing thank you notes as follow-up to each work order

Qualifications

• High school diploma or GED
• 3-5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Excellent verbal and written communication and interpersonal skills
• The ability to interact effectively with both customers and our craftsmen
• A strong solution-focused attitude and quick on your feet
• A basic understanding of sales and marketing and the differences between the two (a plus)
• QuickBooks Online or other accounting knowledge (a plus)
• Customer-facing experience (a plus)
• ServiceTitan experience is a major plus

Benefits

• Competitive compensation ($55,000.00 - $60,000.00 per year)
• Performance bonuses
• Company credit card
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!