OFFICE MANAGER ASST

Essential Functions

• Assist in planning, coordinating, and evaluating work assignments for non-medical personnel.
• Provide backup support to the Office Manager and non-medical staff.
• Aid in coordinating work assignments, space utilization, staff duties, equipment needs, and training.
• Support budget coordination and implementation of cost-saving initiatives.
• Assist employees, supervisors, and department heads in resolving work-related issues.
• Supervise front desk personnel and oversee daily front desk operations to ensure efficient patient flow.
• Resolve customer service concerns by coordinating with appropriate departments.
• Oversee daily opening and closing procedures, including management of the answering service.
• Absorb responsibility for employee performance evaluations as assigned.
• Maintain oversight of office supplies, delegating responsibilities according to organizational policies.
• Serve as custodian of facility keys.
• Assist with facility maintenance by identifying issues and coordinating repairs.
• Perform duties related to other operational roles as needed.
• Support compliance with personnel policies, safety regulations, and health requirements.
• Perform additional duties as assigned by the Office Manager or Chief Operating Officer.

Customer Service Expectations

• Provide exceptional customer service to patients, visitors, and coworkers.
• Maintain confidentiality of patient information.
• Promote a clean, safe, professional, and welcoming environment.
• Demonstrate professionalism in appearance and communication.
• Take ownership of Service Excellence and follow through on commitments to customers.

Qualifications

• Education & Experience: Associate’s or Bachelor’s degree in Business Administration, Management, or a related field with three (3) years of relevant experience, or an equivalent combination of education, training, and management experience in a medical setting.
• Knowledge, Skills & Abilities:
  • Knowledge of office management principles and organizational policies.
  • Ability to plan, coordinate, and direct administrative operations.
  • Strong written and verbal communication skills.
  • Experience supervising, training, and evaluating staff.
  • Excellent organizational and time management skills.
  • Ability to communicate effectively with patients, staff, and visitors.
• Health & Safety
  • Comply with all organizational safety regulations and policies.
  • Complete annual Safety and Hazard Communication training.
  • Maintain knowledge of OSHA and CLIA requirements.
  • Participate in required health screenings and immunizations.
• HIPAA & Privacy
  • Comply with HIPAA Privacy Rule policies and procedures.
  • Complete required annual HIPAA training.
  • Protect the confidentiality and security of patient information.