Office Manager - Accessibility

About the role

Oversee daily functions of testing services, including proctoring a variety of exams for individuals with disabilities, interacting with examinees and other departments or institutions, and direct supervision of student workers as well as basic office management including accounting of department funds, such as incoming funds, invoices, and ordering office supplies as needed.

Responsibilities

• 20% Customer service and office tasks, including scheduling appointments for exams, creating and updating customer database, communicating with various offices and faculty to receive, proctor, and return exams, and maintain organized records of completed exams and appointments. Perform routine office duties including email and phone communications, copy/fax/scanning/printing, filing, maintaining testing and office supplies, and create and update public relations materials (e.g. newsletters).
• 20% Knowledge of on-campus testing procedures and proctoring a variety of exams, including but not limited to: accommodated on-campus exams and placement tests.
• 20% Responsible for maintaining test security and integrity, and adhering to confidentiality standards including FERPA, ADA, and Section 504 of the Rehabilitation Act. Includes authenticating identity of examinees, maintaining secure tests, overseeing video monitoring system, and reporting academic integrity violations.
• 20% Daily database entry and management, reporting statistics regarding test volume, and program evaluation. Includes reporting testing data for monthly and annual reports.
• 10% Hire, train, and supervise undergraduate and graduate student employees.
• 10% Provide support to Associate Director in managing testing and office programs.

Education

Requires a relevant bachelor’s degree.

Licenses & Certifications

Certification to give vendor tests required within one month of employment, including Accuplacer.

Required Qualifications

• Relevant bachelor’s degree.
• Minimum of 2 years’ experience with Internet‑based delivery systems and strong working knowledge of computers and Microsoft Office suite.
• Ability to troubleshoot computer‑based exams.
• Ability to interact with people from diverse cultures and backgrounds; sensitivity to accessibility and disability issues.
• Strong communication and conflict resolution skills.

Preferred Qualifications

• Prior supervisory experience.
• Familiarity with testing assessment; work experience in an office with high security and confidentiality requirements.
• Prior experience in testing/assessment center and/or proctoring national testing programs.

Pay

The hourly rate for this position is $18.44.