Office Manager - 3PL Roanoke Tx

Responsibilities

• Oversight and coordination of day-to-day office operations
• Management of shipping and receiving processes
• Regular check-ins with drivers and maintenance of delivery schedules
• Support and training of Customer Service Representatives
• Resolution of customer inquiries and issues
• Utilization of AI tools to streamline processes
• Preparation and maintenance of operational reports and documentation

Requirements

• High school diploma or equivalent; Bachelor's degree preferred
• Minimum of 3 years of experience in office management or logistics
• Proven track record in a customer-facing role
• Strong computer skills, including proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment

Preferred Requirements

• Experience with dropshipping logistics and supply chain management
• Familiarity with warehouse management systems
• Previous experience in AI integration within operational processes
• Knowledge of inventory management best practices
• Leadership experience in a customer service setting