Office Management & Workplace Events Lead

About the role

The Office Management & Workplace Events Lead plays a key role in launching Upstart’s New York City office and brings our Digital First strategy to life in a new market. This role involves owning the day-to-day onsite experience and establishing the systems, processes, and partnerships that make the office a functional and welcoming space from day one.

Responsibilities

• Leverage your expertise to launch and operationalize the NYC office, establishing day-to-day workflows, vendor partnerships, and employee experience standards.
• Own daily office operations, including reception, catering, mail services, seating coordination, and guest experience.
• Partner with building management to support facilities operations, safety compliance, and implementation of building protocols.
• Plan and coordinate onsite meetings, events, and team gatherings in partnership with IT, Executive Administration, and People Operations.
• Manage vendor relationships, including onboarding, scheduling, and ongoing coordination of services.
• Track and maintain workplace data, including headcount, space usage, and basic budget tracking.

Requirements

• Minimum qualifications: Bachelor’s degree or equivalent practical experience, 4+ years of experience in office management, workplace operations, or administrative operations roles, experience coordinating office operations in a corporate environment, experience working with external vendors or service providers to support workplace operations.
• Preferred qualifications: Experience supporting office openings, relocations, or new workplace initiatives, experience supporting executive-facing meetings or onsite events, knowledge of workplace operations processes such as space planning or office logistics, ability to coordinate across teams such as IT, People Operations, and Executive Administration, experience working in a fast-paced or high-growth environment.

Qualifications

• Location, Time zone, and travel requirements: Based in Midtown Manhattan (NYC), requires in-office presence, operates on East Coast time, may travel once or twice per year to other Upstart offices for team onsite meetings.

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Retirement benefits, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada).
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
• Comprehensive health coverage, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only).
• Income protection benefits, including life insurance and disability coverage for added financial security.
• Paid time off, sick leave, and company holidays, in line with local requirements.
• Paid family and parental leave to support caregiving and major life moments (duration varies by country).
• Family-centered benefits to support fertility, parenthood, and caregiving needs.
• Employee Assistance Program (EAP) offering mental health support and life-centered resources.
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only).
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you.
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from.
• Connection and community through team events, all-company updates, and employee resource groups (ERGs).
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)!