Workplace Operations & Facilities Lead

Responsibilities

• Resolve vendor repair and maintenance facilities issues.
• Communicate directly with Property Managers and Landlords to facilitate necessary landlord-responsibility property repairs, as needed.
• Manage various utility accounts and conduct quarterly reporting.
• Lead Keycard Inventory Management and provide comprehensive security support, including camera data and access control systems management.
• Oversee copier/postage fleet lease services, including invoicing, end of lease obligations, expense reporting and resolving high-level escalations.
• Provide invoice compliance through supporting purchase order creation and credit card reconciliation.
• Approve punchout orders exceeding company approval threshold.
• Collaborate with cross-functional and regional partners through onboarding new office leaders by conducting meet-and-greets, establishing partnership workflows with National Workplace Operations, training regional leaders on workplace processes and resources.
• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes.
• Support vendor sourcing to ensure high-quality service and cost-effective office operations.
• Maintain oversight and organization of documentation regarding regional nuances (including ordering, approvals & tracking) and team coverage docs.
• Maintain internal team resources such as meetings notes, macros, training materials and team SOPs.

Requirements

• Proven experience in workplace operations, facilities management, or a high-level hospitality/operations role.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly for facilities issues.
• Meticulous attention to detail and highly organized, especially regarding data and vendor management.
• Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.
• Experience working with enterprise technology and systems (such as Zendesk, Salesforce, or Confluence) is a plus.
• A passion for creating community and a world-class experience for our internal customers.
• Ability to work in the office during standard operating hours and lift up to 25 lbs as needed for facilities tasks.
• Willingness to travel 25%-30% of the time.

Qualifications

• Must be willing to travel 25%-30% of the time.

Skills

• Proven experience in workplace operations, facilities management, or a high-level hospitality/operations role.
• Strong problem-solving and analytical skills.
• Meticulous attention to detail and highly organized.
• Exceptional verbal and written communication skills.
• Experience working with enterprise technology and systems.
• A passion for creating community and a world-class experience for our internal customers.
• Ability to work in the office during standard operating hours and lift up to 25 lbs as needed for facilities tasks.
• Willingness to travel 25%-30% of the time.

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (a support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.

Pay

Base pay range for this position is $65,000 - $81,300 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Schedule

This role is 100% onsite.