Workplace Operations Lead

About the role

The owner of the physical company. You'll run our Los Angeles workspace like a product — and report to the founder until the operations seat above this one is filled. Product.ai is the verified truth layer for shopping — the intelligence that tells you what's actually true about a product, including when not to buy. Profitable. Bootstrapped. No outside investors. No board. A small team — fewer than twenty operators — outbuilding companies 10× our size. Strong people find us and keep finding us — they apply over months and years, because the field moves fast and the exact profile we need moves with it.

Responsibilities

• Model the workspace as a high-trust workshop.
  • Candidates fly in for paid trials, partners come through for working sessions, and the space is the first physical evidence of how we operate.
  • Hospitality and operational discipline pull against each other — warm enough that every visitor feels hosted, systematized enough that everything holds without depending on anyone's memory.
  • Vendor and facilities operations with automation underneath. Cleaning, catering, maintenance, equipment, supplies — a web of vendors and reorder cycles where the repeatable parts (inventory, scheduling, follow-ups) run on AI tools you'll use daily; the judgment of which vendor, what quality bar, when to escalate stays yours.
• Onboarding logistics as a product.
  • A new builder should be productive day one: equipment provisioned, access granted, workspace ready. That's a falsifiable outcome — an evidence test a stranger could run on any start date.
• Event operations as repeatable formats.
  • Team days and partner sessions that get better every time because you systematize what worked and let the next event inherit it.
• Vendor and facilities operations.
  • Contracts, scheduling, inventory, budget. You run the repeatable parts on AI tools and own the verdict on quality and cost.

Requirements

You independently form a working model of how a space serves the people in it — what has to be true for a visitor to feel hosted, a new hire to be productive, an event to land — and when something breaks, you fix the system, not just the instance. You move between the spreadsheet and the room with ease: renegotiating a vendor contract in the morning, resetting the space for a partner session in the afternoon. You automate the repeatable and sweat the human details; AI is your daily leverage here, and we'll teach you how we use it — you bring the operational judgment and make the good calls in the gray area.

Qualifications

• You write clearly — runbooks, checklists, vendor briefs — because clear writing is evidence of clear thought.
• You've run a place where the physical world had to work every day — an office, a venue, a studio, an event series, a hospitality floor — and you made it work through systems rather than stamina.
• You've built checklists and vendor relationships that outlived your tenure.
• You can do this job by hand and prove it.

Skills

You're a systematizer with hospitality instincts who takes genuine pride in a space that simply works.

Benefits

• Paid work trial. Two weeks, paid, real work in our real environment — you'll run the actual space.

Pay

Total first-year comp: $175,000 – $200,000 (base + equity + profit sharing).

Schedule

Based in Santa Monica, Los Angeles — in person, five days a week.