Office Lead

About the role

As an Office Lead at the regional headquarters in San Francisco, you will oversee the management of the office to ensure everything runs smoothly and that Compass office standards are maintained. You will plan and coordinate events that drive customer engagement and retention goals. This role is 100% in-office at 891 Beach St, San Francisco.

Responsibilities

• Maintain office supply, food, and beverage inventory to meet customer needs while staying within budget.
• Ensure cleanliness and organization of all office areas, including reception, conference rooms, kitchen, storage, and common areas.
• Maintain facility standards, security, and aesthetics through daily quality-assurance walkthroughs, vendor accountability, and coordination of repairs/services.
• Manage and execute the office’s standard operating procedures and tracking processes (including budgeting, procurement, onboarding, etc.).
• Process and track customer (agent) commission checks, referrals, and CDAs following appropriate procedures.
• Manage internal communications, including office updates and newsletters, in collaboration with others.
• Plan and coordinate events that drive customer engagement and retention goals, working with local leadership.
• Act as the single point of contact when hosting important speakers or executive visitors.
• Partner with the Workplace Operations team and other departments on special projects and initiatives.
• Inspire and empower colleagues as a culture carrier with a positive and constructive approach to change.
• Drive employee and customer recognition by celebrating birthdays, milestones, and other key moments.
• Periodically serve as the face of the office by welcoming guests, managing mail distribution, and answering the main office phone line when needed.

Requirements

• 2-4 years of experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Passion for creating community within a space; ability to encourage in-office interaction, bonding, and engagement.
• Strong listening skills and empathy for customer pain points.
• Excellent verbal communication and presentation skills.
• Meticulous attention to detail and highly organized.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs.
• Ability to establish credibility with key agent decision-makers and influencers.
• Strong problem-solving and analytical skills; ability to adapt and formulate solutions quickly.
• Ability to work autonomously with a strong bias toward action.

Pay

The expected base pay for this position is $33.00 - $36.00 per hour. Final offers may vary based on experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available.

Benefits

• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental, and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.
• Participation in incentive programs (cash, equity, or commissions).