Office Lead

About the role

This position coordinates daily work and after-hours calls, notifying clients of upcoming work, setting up jobs, and maintaining job information in the company’s software. The coordinator partners with technicians, mitigation and construction coordinators, and supervisors to deliver outstanding customer service.

Responsibilities

• Intake new losses via phone, email, and text.
• Monitor DMS for job status and documentation of communications with insurance companies and customers.
• Monitor XactAnalysis, Alacrity, and Lions Bridge daily.
• Ensure field paperwork is completed and up to date; update job status, files, and move-ins as needed for finalized billing.
• Order materials and testing for mold and asbestos as required.
• Review work sites and technician paperwork before releasing projects.

Qualifications

• High School Diploma or GED.
• Industry experience is a plus.
• Ability to exercise good judgment, follow written and/or oral instructions, and solve problems effectively.

Pay

$16.00 – $19.00 per hour.