Office & Customer Support Assistant

About the role

FISH Window Cleaning is seeking an organized, dependable, and customer-focused Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support. This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach.

Responsibilities

• Answer incoming calls, check voicemail, and assist customers with routine questions.
• Enter and update customer, estimate, and job information in our system.
• Follow up with customers on open estimates and help move opportunities toward scheduling.
• Contact past and recurring customers with seasonal service reminders.
• Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
• Assist with email outreach to residential and commercial customers.
• Help maintain organized and accurate customer and job records.
• Assist with scheduling and general office communication as needed.
• Research customer, business, or facility contact information when needed.
• Occasionally assist with simple residential or commercial estimates after training.
• Support recruiting, marketing, job postings, and other office projects as needed.

Qualifications

• Friendly and professional with customers
• Comfortable communicating by phone and email
• Organized and detail-oriented
• Comfortable with basic sales follow-up and outbound calling
• Able to learn new computer systems
• Dependable and able to work independently
• Willing to take on a variety of office and customer-service responsibilities
• Previous office, customer service, administrative, inside sales, or service-business experience is helpful

Benefits

• Paid time off
• 401(k)
• 401(k) matching
• Free uniforms