Office Coordinator (Scheduling)-PRN Weekends

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have job summary, essential functions & responsibilities, qualifications, physical/mental/environmental requirements, compensation pay range. We need to map content: About the role could be job summary. Responsibilities = essential functions & responsibilities. Requirements = maybe qualifications? Actually qualifications separate. Could have Requirements (like required experience) and Qualifications (education). But we can combine? The instruction: Use headings for those section names if content exists. We have job summary (About the role). Responsibilities (Essential Functions & Responsibilities). Qualifications (High school diploma..., etc). Skills? Not explicitly listed but could infer from qualifications: strong verbal/written communications, basic computer skills, etc. Could put under Skills. Requirements could be the experience requirement: Two years related experience... Also maybe physical/mental/environmental requirements could be under Requirements? But we have separate headings for Requirements and Qualifications; we can put experience under Requirements, education under Qualifications. Skills could be communication, computer, etc. Benefits: none mentioned. Pay: we have compensation pay range $18.97 - $24.66. So include Pay section. Schedule: posting says "Every Other Saturday-Hours Vary". So schedule info present. Include Schedule section. We must not include boilerplate like EEO etc. Remove that. We must not repeat job title as heading. No Job ID. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, etc. Must not omit any detail. That's a lot; we need to include all bullet points as

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  . We need to ensure we don't create sections with filler like "commensurate with experience". We have actual content. Thus structure:

  About the role

  Job Summary: This position is accountable to obtain and verify all patient insurance and pre-authorization information, perform scheduling functions, and collect self-pay, co-pay, and patient deductibles. The incumbent in this position is accountable to perform a variety of clerical, reception, and other support functions that will ensure timely and effective day-to-day operations and communications throughout the Medical Imaging of Frederickburg (MIF) locations. This includes, but is not limited to, answering telephones, greeting patients, entering outpatient imaging orders, maintaining records, and monitoring flow.

  Responsibilities

  • Greets all customers in a courteous and professional manner.
  • Addresses customers’ needs efficiently, effectively, and confidentially.
  • Provides excellent customer service and supports the facility annual customer service goals.
  • Answers telephones courteously, professionally, and promptly.
  • Screens and transfers telephone calls or takes messages as appropriate.
  • Assists in the handling of various patient financial matters.
  • Schedules tests as ordered by a physician or their through appropriate scheduling software.
  • Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements.
  • Collects insurance cards and valid ID card.
  • Obtains authorization information from insurances via their website as applicable.
  • Monitors scheduling work-lists to ensure timely scheduling and insurance verification.
  • Provides patients and/or physicians’ offices instructions for proper pre-procedure preparation.
  • Communicates with insurance companies to determine appropriate benefits, required co-pays, documents pre-authorizations, and prorates bills with management approval, to accurately secure proper reimbursement from insurance companies and patients.
  • Maintains an organized and efficient work area.
  • Monitors patient schedules, workflow, and activities of all imaging sub-sections to assure a smooth and coordinated traffic flow.
  • Ensures patients, family members, and Associates are kept informed of activities and delays.
  • Provides ongoing follow-up regarding delays for affected patients.
  • Monitors appropriate reports.
  • Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently.
  • Reconciles daily charges.
  • Ensures correct CPT, ICD-10, referring physician, and correct charging information.
  • Performs closing procedures to include tallying daily charges and procedures vs. Epic daily patient log report, reconciles credit card transactions; submits total charges and balances, and collected co-pays and outpatient fees.
  • Prepare and maintain CD and film requests and fax-and-confirm requests by obtaining appropriate HIPAA guidelines and departmental processes.
  • Maintain adequate inventory of supplies and materials and keep patient records in an organized fashion.
  • Distributes final reports of all procedures to the ordering doctors as appropriate.
  • Serves as a liaison to the patient/guarantor, insurance company, and physician office to ensure all necessary approvals for services rendered and received are documented appropriately.
  • Enters all necessary pre-authorization documentation into Radiology Management Systems (RMS) via the revised schedule information screen to ensure correct transfer of information for billing, and efficient follow-up with patients/guarantors and third-party payers.
  • Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process.
  • Provides assistance in other areas of the MIF departments as needed.
  • Performs other duties as assigned.

  Requirements

  Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing preferred. Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes preferred.

  Qualifications

  • High school diploma or equivalent.
  • Basic computer skills.
  • Strong verbal and written communications skills required.

  Skills

  Strong verbal and written communication skills; basic computer proficiency; knowledge of CPT and ICD-10 codes; ability to multi-task; critical thinking and analytical skills; ability to communicate effectively and collaborate with a multi-disciplinary team.

  Pay

  Compensation Pay Range: $18.97 - $24.66

  Schedule

  Every Other Saturday-Hours Vary

  We must not include sections like Benefits if none. Also we should not include physical/mental/environmental requirements as separate headings unless we map them to Requirements or Skills. We could incorporate them into Requirements or Skills. But we already have Requirements (experience) and Qualifications (education). Physical/mental/environmental requirements could be placed under Requirements as additional bullet points? The instruction: Use headings only when posting has real specific content for it. We have that content; we could include them under Requirements as a list. But we already used Requirements for experience. Could we expand Requirements to include experience and physical/mental/environmental? Might be better to keep Requirements for experience and maybe add a separate section for "Requirements" that includes experience, physical, mental, environmental. However we already used Requirements heading; we can put all requirement details there. But we also have Qualifications heading for education/skills. The instruction says we can use those headings; we can decide to put experience under Requirements, and put physical/mental/environmental also under Requirements as sub-items. That would be okay. But we also have Skills heading; we could put communication, computer, etc there. We need to preserve all substantive information: we must not drop physical/mental/environmental requirements. So we need to include them somewhere. Let's incorporate them under Requirements as a list. Thus Requirements section will have: - Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing preferred. Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes preferred. - Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills. - Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team. - Potential risk of exposure to chemicals. - It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates. But note the last sentence about reasonable accommodations is maybe boilerplate? It's a statement about policy; could be considered EEO/legal boilerplate? It's about accommodations; might be considered legal. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is about reasonable accommodations, which could be considered legal/EEO. Safer to remove it. We'll omit that line. Thus Requirements list includes experience, physical, mental, environmental. Now Qualifications: we already have education and basic computer skills, strong verbal/written communications. That's fine. Skills: we could list communication, computer, CPT/ICD-10, multi-task, critical thinking, etc. But some of those already in Requirements; we might duplicate. Better to avoid duplication. Perhaps we keep Skills for things like communication, computer, CPT/ICD-10, multi-task, critical thinking. But we already have mental requirements includes critical thinking, multi-task, communication. Might be okay to have some overlap but we should try not to repeat same info. However we must preserve all substantive information; repeating is not prohibited but could be considered redundant. Better to keep each piece once. Let's allocate: Requirements: experience, physical, mental, environmental. Qualifications: education, basic computer skills, strong verbal/written communications. Skills: maybe we can omit if we already covered communication and computer in Qualifications. But we could still have Skills for things like knowledge of CPT and ICD-10 codes, ability to multi-task, etc. However those are already in mental requirements. To avoid duplication, maybe we skip Skills section and put those under Requirements or Qualifications. But we already used Requirements for experience/physical/mental/environmental. We could add knowledge of CPT/ICD-10 under Qualifications? Actually Qualifications is for education/skills; we could add knowledge of CPT and ICD-10 there. But we already have strong verbal/written communications; we could add knowledge of CPT and ICD-10 as a qualification. However the posting says "Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently." That's a responsibility, not a qualification. But we could still list under Skills. Given the instruction to prefer a few substantive sections over many thin ones, we might combine Skills into Qualifications or Responsibilities. But we already have many responsibilities. Perhaps better to keep Skills separate for clarity but ensure not duplicate. Let's decide: - About the role: job summary. - Responsibilities: essential functions & responsibilities (as we have). - Requirements: experience, physical, mental, environmental. - Qualifications: education, basic computer skills, strong verbal/written communications. - Skills: knowledge of CPT and ICD-10 codes; ability to multi-task; critical thinking and analytical skills; ability to communicate effectively and collaborate with a multi-disciplinary team. But communication already in Qualifications; we could note "strong verbal and written communication skills" already there; we can still mention ability to communicate effectively (similar). Might be okay. - Pay: compensation range. - Schedule: Every Other Saturday-Hours Vary. We must not include Benefits. Now ensure we didn't miss any substantive info: we have included all responsibilities lines; we have included experience line; physical requirements; mental requirements; environmental risk; we omitted the reasonable accommodations line (maybe considered legal). We have included qualifications: HS diploma, basic