Office Coordinator/Scheduler (Call Center) - MWMG Orthopedics - Full Time Days (7:45a - 4:15p)

Job Description

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
• Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
• Presents patients with appropriate paperwork based upon appointment type and registration status.
• Maintains a neat and orderly waiting area.
• Courteously answers all incoming phone calls. When appropriate, takes messages and delivers/communicates in a timely manner. Triages calls to ensure timely and appropriate response. Checks voicemail messages consistently throughout the day.
• Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
• Maintains security and accuracy of patient files, payments and databases.
• Communicates with physicians’ offices and staff in a timely and professional manner. Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.
• Reviews patient accounts for outstanding balances. Collects co-payments, deductibles and outstanding patient balances at the time of service. Posts payments in PMIS. Reconciles records and receipts with payments collected at the end of each shift.
• Schedules follow up appointments, diagnostic testing and other services for patients as required.
• Supports organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients.
• May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.

Qualifications

• A High School Diploma or GED is required.
• Minimum of one year medical office experience is preferred.
• Multi-specialty office experience is preferred.
• Experience in a customer service setting is preferred.
• Experience with Microsoft Office programs is preferred.

Required Physical Requirements

• Constant (67-100% of workday) sitting and use of arms and hands;
• Occasional (0-33% of workday) standing, walking, bending, squatting;
• Ability to lift, push, and pull up to 10 lbs.

Mental Requirements

• Possesses critical thinking and analytical skills.
• Ability to multi-task.
• Ability to communicate effectively and collaborate with a multi-disciplinary team.

Environmental Requirements and Exposure Hazards

• Potential risk of exposure to chemicals.