Office Coordinator IV

Reporting to the Operations Manager supporting Auxiliary Services for the Office of the Chief Operations Officer, this role supports the recruiting, hiring, and labor scheduling function for union, student, and temporary employees within the division. The role serves as a liaison with department operating leaders to gather staffing business needs for each assigned unit/location and/or event and executes the hiring and scheduling of employees in accordance with all applicable union contract language. Additionally, the position is responsible for entering payroll for each assigned area and facilitating operating leadership approval of weekly wages, as well as supporting departmental training initiatives and process efficiency projects.

Responsibilities

• Assign union, student, and temporary labor to weekly location and/or event schedules in accordance with all union contract language.
• Solicit union employees in seniority order for voluntary overtime shifts.
• Liaise with operating leaders to schedule and lead weekly staffing needs meetings and ensure continuity of service within the department.
• Track and analyze staffing data to respond to business trends.
• Assume payroll responsibilities, including entering payroll for union, temporary, and student employees and facilitating operating leadership’s approval of weekly wages.
• Ensure compliance with all union contract language for overtime wages paid.
• Coordinate with the Human Resources Department to support recruiting and hiring for all union, student, and temporary labor needs within the division.
• Develop process improvement ideas to support efficient operations within the labor scheduling function in each operational area and support all training initiatives.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business administration or human resources preferred.
• Two or more years of experience in the food services industry, dining, restaurant, or hospitality setting; higher education setting work experience preferred.

Skills and Knowledge

• Proficiency with ERP systems (PeopleSoft, SAP, Workday, etc.) and electronic labor scheduling and payroll systems.
• Advanced experience with Microsoft Office (Excel, Word, Outlook).
• Strong organizational and problem-solving skills; excellent communication skills and a team-oriented mindset.
• Experience with process efficiency and staffing modeling.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University includes a choice of more than 200 majors, 100 minors, and 200 advanced degree programs across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; and more than a quarter of a million alumni in 160 countries.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State, approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions, from water skiing and snow skiing to hiking in the Adirondacks, touring historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.