Office Coordinator – In Motion Physical Therapy - Chilled Pond

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect.

About the role

The Office Coordinator coordinates services of assigned practice, while working as Medical Assistant or Front Desk position for a designated percentage of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions, and ensures clinical and clerical staff compliance with regulatory requirements.

Responsibilities

• Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually.
• Plans, prioritizes, and coordinates the work of others; maintains confidentiality of sensitive information; monitors quality control standards; identifies problems and recommends solutions; corrects errors; communicates effectively verbally and in written form.
• Maintains current knowledge of all departmental policies, procedures, functions, and EMR to make appropriate decisions with guidance from the APM for all aspects of the practice.
• Works with providers to ensure strong Press Ganey Patient Experience scores; implements processes at sites when experience scores are not meeting benchmarks.
• Maintains, supports, and communicates initiatives such as PCMH, EMMI, Tel-Assurance, and Meaningful Use.
• Prepares patients and equipment for exams and procedures; applies/removes dressings; administers treatment under physician supervision; maintains medical supply inventory; maintains physician’s call schedule; schedules surgeries and procedures with the OR if applicable; provides phone triage for same-day appointments.
• Answers phones and directs calls; collects co-payments and deductibles at time of service; checks patients in; schedules new and return visits.
• Posts daily charges, receipts, and ensures all encounter forms are accounted for; obtains missing charge information; accurately posts CPT and ICD-9 codes, including procedure modifiers and diagnosis codes; balances receipts and deposits at close of day.
• Verifies insurance coverage and obtains authorizations from insurance carriers for procedures, tests, or therapy; notifies physician/assistant when pre-cert problems occur.
• Pulls charts for scheduled patients; ensures all required reports, faxes, and notes are present; files charts back; follows HIPAA guidelines for release of medical records; thins charts per office schedule following chart retention regulations.
• Trains new employees and provides re-training as needed.
• Establishes and maintains effective working relationships with clinical and clerical staff, physicians, administrative staff, and patients.

Requirements

• High School Diploma or GED (required)
• Bachelor’s degree (preferred)
• BLS Basic Life Support – American Heart Association (required)
• 1-2 years of healthcare experience (preferred)
• 1-2 years of extensive customer service experience (preferred)
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred

Pay

Minimum: $18.11 per hour
Maximum: $27.17 per hour

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support

Benefits may vary based on the market and employment status.