Office Coordinator Hospice

About the role

The Office Coordinator supports daily branch operations and ensures compliance with non-clinical policies and practices. Key responsibilities include maintaining and closing medical records, reviewing records for compliance, managing release of information, collaborating with clinical staff, conducting audits, purging cases, and supporting HR processes.

Responsibilities

• Maintain and close medical records per policy.
• Review records to ensure compliance with documentation standards.
• Identify and obtain missing chart information, including physician signatures and other required documentation.
• Manage appropriate release of information, including obtaining authorizations and distributing copies.
• Collaborate with clinical staff to support timely admissions.
• Conduct medical record audits as requested.
• Purge closed cases, prepare records for archival, and maintain the master patient index.
• Participate in hospice quality assessment and performance improvement programs.
• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
• Serve as a resource connecting staff to IT, HR, and Compliance as needed.
• Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
• Cook up interdisciplinary team meetings and manage care coordination communication.
• Provide administrative support including answering phones, ordering supplies, and data entry.
• Process accounts payable and route invoices as needed.
• Complete annual compliance training and attend in-services as required.
• Perform other duties as assigned.

Requirements

• High school diploma required.
• Minimum of three years of experience in the healthcare industry.
• Strong preference for medical records experience.
• Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).
• Strong organizational, record keeping, filing, typing, and time management skills.
• Excellent oral and written communication skills.
• Ability to adapt to changing tasks with flexibility and professionalism.
• Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.
• Demonstrated maturity, cooperation, and tact in the workplace.

Qualifications

• Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).
• Strong organizational, record keeping, filing, typing, and time management skills.
• Excellent oral and written communication skills.
• Ability to adapt to changing tasks with flexibility and professionalism.
• Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.
• Demonstrated maturity, cooperation, and tact in the workplace.

Skills

• Microsoft Office Suite proficiency.
• Electronic Medical Records system (HomeCare HomeBase) proficiency.
• Organizational and record keeping skills.
• Typing and time management skills.
• Communication skills.
• Adaptability and flexibility.
• Interpersonal skills.
• Maturity and cooperation.

Benefits

• Medical, Dental, Vision insurance.
• Wellness program and resources.
• 401(k) with company match.
• PTO and holidays.
• Short/Long Term Disability.
• HSA contribution.
• Mileage reimbursement or fleet vehicle program.
• Cell phone reimbursement (for eligible roles).
• Short term incentive (for eligible roles).
• Tuition reimbursement.

Pay

Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity.

Schedule

Full Time Employee.

Benefits

• Medical, Dental, Vision insurance.
• Wellness program and resources.
• 401(k) with company match.
• PTO and holidays.
• Short/Long Term Disability.
• HSA contribution.
• Mileage reimbursement or fleet vehicle program.
• Cell phone reimbursement (for eligible roles).
• Short term incentive (for eligible roles).
• Tuition reimbursement.