Office Coordinator

About the role

Office Coordinators handle routine office work and administrative responsibilities, assist with planning and coordinating community events and activities, and support resident relations.

Responsibilities

• Greet and establish rapport with guests, current and prospective residents.
• Field community comments, suggestions, and complaints to the Community Manager.
• Prepare and distribute resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
• Collect and post resident security deposits, processing fees, rent, inspection, application, or other miscellaneous fees in Yardi; record in the proper accounts and issue receipts.
• Complete and reconcile community reports in accordance with the monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintain records and files in accordance with the Operations Manual.
• Perform general administrative functions such as answering phones, typing, copying, faxing, and filing.
• Review and code invoices and statements for Community Manager approval.
• Schedule clubhouse rentals and process rental fees.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Make collection calls for site rental payments as directed by the Community Manager. Submit bad debt files to collections.
• Process resident move-ins and move-outs in accordance with the Operations Manual.
• Assist with planning and coordinating resident relations events and activities within the community.
• Assist with the preparation of marketing materials, including brochures and flyers for homes for sale, community events, and other community-related information.
• Refer all sales prospects to the Community Manager and enter prospect information into Yardi in a timely manner.
• Assist prospective residents by checking the status of Sun Homes inventory, review new and pre-owned home listings, show homes to prospective residents, and assist with rental applications at the discretion of the Community Manager.
• Forward Sun Homes customer service requests to the Community Manager in a timely fashion.
• Complete new move-in incentive requests for non-Sun Homes deals.
• Coordinate with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; track all approvals and denials.
• Maintain the petty cash fund, ensuring to record expenditures in the proper accounts.
• Prepare bank deposit slips and deposit funds as required; make daily bank runs as needed.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Required).
• 2 years in administrative experience (Required).
• 6 months in previous experience using NetSuite (Preferred).
• 6 months in property management office experience (Preferred).
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Excellent problem-solving skills.
• Intermediate computer proficiency.
• Professional appearance.
• Valid driver's license.

Benefits

• Comprehensive Medical and Prescription coverage with 4 plan options.
• Comprehensive Dental and Vision Plans.
• On-Site Fitness Center.
• Voluntary Health and Dependent Care Reimbursement Accounts.
• Life, Accidental Death & Dismemberment Insurance and Dependent Life.
• Short and Long-Term Disability Coverage.
• 401(k) Plan with Sun matching contribution.
• Employee Assistance Program.
• Identity Theft Insurance.
• Legal Assistance Plan.
• Pet Insurance.
• Tuition Reimbursement program.
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation.
• Team Member Perks & Discounts program with hundreds of discounts on travel, merchandise, mobile phone service, and more.
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child.
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement, and pay for jury duty.

Pay

$18-$19 per hour.