Office Concierge

Location: Seattle, Washington.

About the role

The Office Concierge is the welcoming face of our family of companies and serves as a key steward of our culture, hospitality, and workplace experience. This role blends guest-facing responsibilities, including traditional reception services, with a concierge approach toward workplace support. The Office Concierge will bring the same warmth and care to the people who work here every day as they do to our guest experience. The ideal candidate is warm, polished, detail-oriented, and energized by creating exceptional experiences, from a beautifully prepared conference room to a seamless first impression at the door. The Office Concierge partners closely with the Director of Community Building, the Office Manager, and firm leadership to enhance the office experience through exceptional service and culture-building. This is a fully onsite position for which the ability to be physically present in our Seattle office Monday through Friday, from 8:00 a.m. to 5:00 p.m., is necessary to perform the essential functions of the job.

Responsibilities

• Warmly welcome all guests to the office.
• Maintain welcome standards that create a polished and memorable guest experience from arrival onward.
• Responsible for the aesthetic presentation of the welcome area, conference rooms, workplace community, café, and shared spaces, including seasonal and holiday décor.
• Maintain a tidy, welcoming, and well-functioning workplace by preparing and resetting conference rooms for meetings, ensuring snacks, beverages, and coffee are fresh and well-stocked, and keeping community spaces, including kitchens, counters, refrigerators, and dishwashers organized and clean.
• Support basic conference room technology and AV needs for meetings, coordinating with IT for more complex issues.
• Process incoming and outgoing mail, from sending sensitive, high-touch mailings to scanning incoming mail and distributing it electronically.
• Answer and route incoming phone calls with professionalism and warmth.
• Partner with the Office Manager to resolve office and facilities issues, occasionally working directly with property management to resolve an urgent issue.
• Serve as the shared space booking liaison for employees and teams, using the building’s amenities and conference rooms.
• Plan and manage 1 to 2 weekly catered office lunches, including estimating headcount, selecting and rotating vendors, researching menu options, accommodating dietary restrictions, and handling setup and post-meal cleanup.
• Order food and catering for meetings, client visits, and office events on an ad hoc basis.
• Assist with monitoring office and café supplies and notify the Office Manager when replenishment is needed.