Office Clerk UGI

About Us

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced, and continuously trained technicians specialize in residential HVAC services. UGI is part of HomeServe USA, a Brookfield Infrastructure Group portfolio company, and is certified as a Great Place to Work for the last five years. We prioritize people in everything we do, serving nearly 5 million customers with emergency home repairs and partnering with over 1,300 municipal and utility partners. Our inclusive and diverse teams create a rewarding career experience.

About the Role

Perform daily back-office duties including billing, permits, and other administrative tasks. This role may also involve customer inquiries, assisting with parts and install processes, scheduling, and various tasks using Microsoft Word and Excel.

Responsibilities

• Process technician's reports for proper billing transactions.
• Close out all orders and verify correct changes on customer accounts.
• Gather legal paperwork to complete permits for required jobs and ensure accuracy.
• Assist with customer inquiries via email and phone calls, and input comments into tickets.
• Dispatch on an as-needed basis.
• Assist with credit processing and collections.
• Issue purchase orders when needed.
• Create office documents and spreadsheets to improve organization.

Essential Job Functions:

• Billing: 60%
• Permits: 30%
• Miscellaneous Back Office Duties: 10%

Requirements

• High School diploma.
• Computer experience including Microsoft Word and Excel.

Physical Requirements

The physical demands described are those necessary to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly required to listen, talk, and hear.
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls (e.g., working on a computer or talking on the telephone).
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• Must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate to low.

This job description outlines guidelines for job expectations but is not exhaustive. Additional functions and requirements may be assigned by supervisors as needed.