Office Clerk - Print Production Operation

Location: Chicago, Illinois (Onsite)

About the role

This role supports print shop operations, focusing on reliability, professionalism, and attention to detail. The position involves operating digital production and finishing devices to meet client specifications, assisting with quality reviews, and interacting with associates and partners. The ideal candidate will demonstrate strong customer service skills, take initiative, and make timely decisions based on production data.

Responsibilities

• Independently operate digital production and finishing devices, including Ricoh Graphics Pro 7210 units, Titan Cutter 230, Morgana digifold Pro, and C.P. Bourg Stitcher/Folder/Trimmer units.
• Ensure operational readiness and safety according to manufacturer guidelines, performing daily and periodic scheduled maintenance.
• Make mechanical adjustments to achieve optimal equipment capacity.
• Independently monitor quality for color consistency, paper position, and registration, making corrective adjustments as needed.
• Review marketing collateral and other printed materials for quality and accuracy.
• Demonstrate strong written and verbal communication skills.
• Respond to client inquiries with speed, accuracy, and professionalism.
• Complete projects within established time and budget parameters.

Requirements

• High School Degree or GED.
• Some professional work experience.
• Strong customer service skills, attention to detail, and the ability to learn and adapt to established processes.
• Microsoft Office experience.

Preferred Qualifications

• Previous experience in print shop operations.
• Previous experience in FedEx, post office, or mailroom environments.
• Previous office administration or office manager experience.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, and a certified Career Coach.